Yashika Raheja
Halifax,NS
Summary
Administrative assistant with 3+ years of experience supporting office operations and acting as the first point of contact for customers and clients. Dedicated customer service representative/receptionist. Self-motivated to maintain customer/member satisfaction and contribute to company success. Solid team player with upbeat, positive attitude. Ability to adapt and willingness to fulfill the organization's goals and align myself to do justice to job. Senior Java developer with 4 years of progressive experience in the IT industry that dreams in Java and has a solid grasp on web services development and complex application development. Hardworking and focused Administrative professional offering excellent communication, planning. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. Highly Efficient and accurate with strong planning, problem-solving and communication skills.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Dalhousie University Registrar's Office
Halifax, NS
01.2024 - Current
- Facilitated student registration with admissions and records departments for smooth administration processes.
- Proficient in indexing student transcripts with a keen eye for detail to ensure accuracy and completeness.
- Skilled in managing large volumes of data, utilizing database systems, and maintaining organized records.
- Scan the transcripts and add it to the appropriate batches to index.
- Worked on the parchments of the students.
- Clear and concise communication skills to collaborate with academic departments, registrars, and other stakeholders.
- Developed and implemented registration policies, procedures and timelines for smooth administration processes.
- Detail-oriented and highly organized professional seeking a challenging role as a Transcript Indexer to leverage strong analytical and data management skills in maintaining accurate and comprehensive student records.
- Effective multitasking and time management abilities, capable of handling multiple priorities while meeting deadlines.
- Proficient in utilizing database systems to maintain and update student records, ensuring accuracy and confidentiality.
- Accurately index and organize student transcripts using established guidelines and protocols.
- Collaborate with academic departments to obtain missing information and resolve discrepancies in transcript data.
- Performed data entry tasks, ensuring accuracy and timeliness in handling large volumes of information.
- Implement training programs for new staff members to enhance the efficiency of the transcript indexing team.
Administrative Assistant
Registrar's Office
09.2023 - 10.2023
- Do the manual data entry for the students records.
- Having hands on experience to create the Banner numbers(B00) for the students, staff and other members.
- Good knowledge of SLATE software tool, Online administrative assistant for banner information.
- Planned office events by reserving venues, communicating schedules and coordinating setup.
- Sending emails to students and staff members for their banner numbers.
- Kept office operations running smoothly and efficiently by implementing procedure and policy improvements.
- Create and run the query to get the spreadsheet which have many students records to create.
- Monitored waiting and common areas to maintain cleanliness and organization.
- Received and responded to high-volume correspondence via email.
- Helped less experienced staff manage daily assignments.
- Received, sorted and directed incoming mail to maintain good communication channels.
- Performed administrative tasks, document management and report development for inter-departmental use.
- Answered phones and performed clerical office functions to address queries, concerns and issues, escalating complaints to management.
- Organised and stored hardcopy files.
Administrative Assistant
DalCard Office
Halifax, NS
08.2023 - 09.2023
- Create and print DalCard for students, Faculty & staff members.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record students data.
- Assisted development and implementation of new administrative procedures.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Established administrative work procedures to track staff's daily tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Substitute Administrative Assistant
Halifax Regional Centre For Education
10.2023 - Current
- Manage the Students attendance record.
- Under the supervision of the Principal, provides support to the principal in a wide range of office and school operations.
- coordinates and organizes office activities and coordinates flow of communications and information for the Principal as well as Administrative department.
- Maintain the Students time sheet and Performs diverse office-related managerial responsibilities within areas and limits of authority as delegated by the Principal; coordinates and organizes office activities and coordinates flow of communications and information for the Principal.
- Receives and greets visitors and provides information to parents and the public; screens correspondence and telephone calls for administrator and staff.
- Inputs a variety of information into an assigned system; assures accuracy of input and output data. • Maintains confidentiality of various aspects of school operation including sensitive and personal information
- Secures substitutes in order to assure adequate coverage for school site; orients substitute personnel and provides keys and pertinent information.
- Answers questions and resolves situations involving students, parents, public, location staff and District personnel through knowledge of school policies and general District rules and regulations.
- Performs a wide variety of secretarial work, including typing and word processing, proofreading, filing, recording information and processing and distribution of correspondence.
- Assists with registration duties as needed.
Administrative Assistant/Receptionist Assistant
Invest Nova Scotia
01.2024 - 01.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Performed daily office clerical activities.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Established administrative work procedures to track staff's daily tasks.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Front Desk Receptionist
The Doon valley Public School
12.2020 - 12.2022
- Greeted members & visitors in friendly manner and provided information on programs
- Answered office phone and emails, answer questions and document information
- Collected pay and account balance payments and updated account records
- Welcomed large volume of guests and improved overall member's service
- Developing healthy relationship with children and teachers.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Kept accounts in balance and ran daily reports to verify totals
- Resolved members issues quickly and notified supervisor immediately when problems escalated
Java Developer & Application Support
WIPRO Ltd
12.2016 - 12.2020
- Incident management, service requests, problem management, change management
- SD+ tool knowledge to handle tickets & interact with clients over calls during P1/P2 Issues for providing Root Cause Analysis
- Patching Oracle WebCenter Portals with proficiency in Linux and Unix commands
- Hands-on experience to update JDK on Linux, and expertise on Server related issues like memory management, and CPU utilization
- Hands-on experience to update JDK on Linux, and expertise on Server related issues like memory management, and CPU utilization
- Supported technical staff to understand problems with software, correct with Strong debugging & troubleshooting skills, solve complex problems with broad impact on business develop and manage business plans to achieve objectives
- Always involved in Production support activities, always attend stand-ups and give best solutions to team members, resolved technical issues participated in continuous enhancement of established development process.
- Reviewed code and debugged errors to improve performance
- Developed applications and software to increase department efficiency
- Determined coding requirements for specialized scripts
Education
Master of Technology - Software Engineering
The Birla Institute of Technology And Science
India2021
Skills
- Customer Service and Sales
- Communication Skills
- MS Office(MS Word, Office 365, MS Outlook, MS Power-point, MS Excel)
- Active listening skills
- Detail oriented
- Energetic work attitude
- Strong organizational skills
- Time management
- Code Development & Version Controlling Tools
- Command Programming Language and Database
- Professional & friendly
- Cash handling
- Creative problem solving
- Decision Making
- Office administration
Timeline
Administrative Assistant
Dalhousie University Registrar's Office
01.2024 - Current
Administrative Assistant/Receptionist Assistant
Invest Nova Scotia
01.2024 - 01.2024
Substitute Administrative Assistant
Halifax Regional Centre For Education
10.2023 - Current
Administrative Assistant
Registrar's Office
09.2023 - 10.2023
Administrative Assistant
DalCard Office
08.2023 - 09.2023
Front Desk Receptionist
The Doon valley Public School
12.2020 - 12.2022
Java Developer & Application Support
WIPRO Ltd
12.2016 - 12.2020
Master of Technology - Software Engineering
The Birla Institute of Technology And Science
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