Yash Patel
Meadow Lake,SK
Summary
Dynamic professional with extensive experience in customer service and team leadership at MR.Taxi. Proven track record in problem-solving and inventory management, enhancing operational efficiency and customer satisfaction. Recognized for exceptional communication skills and ability to train and mentor staff, driving sales and fostering a positive work environment.
Experienced with managing store operations and ensuring optimal customer experiences. Utilizes strategic planning and team coordination to streamline processes. Track record of effective inventory control and staff development.
Professional retail supervisor with proven track record in store management and team leadership. Adept at optimizing store operations, driving sales, and enhancing customer satisfaction. Strong focus on fostering collaborative environments, adapting to dynamic retail needs, and ensuring reliable and efficient performance. Skilled in inventory management, employee training, and customer service excellence.
Overview
6
6
years of professional experience
Work History
Taxi Dispatcher and Driver
MR.Taxi
2022.08 - Current
- Implemented effective strategies for managing peak periods, ensuring smooth operations during busy times.
- Leveraged advanced knowledge of local geography to quickly direct drivers toward optimal routes and destinations.
- Collaborated with management to address driver concerns or issues, promoting driver retention and overall job satisfaction.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Machine Operator
Boulart
2019.01 - 2022.08
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Operated cash registers and processed payments accurately.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
Store Supervisor
Tacotime
2022.08 - Current
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Boosted sales performance with targeted marketing strategies and in-store promotions.
- Enhanced customer experience through attentive service and prompt resolution of issues.
- Improved store efficiency by implementing effective inventory management and product merchandising techniques.
- Managed supply chain by ordering products from suppliers, negotiating prices and requiring on-time delivery.
- Developed marketing strategies by creating and implementing plans to promote store, attract new customers and increase sales.
- Increased customer loyalty with exceptional service quality, addressing concerns promptly, and offering personalized solutions when appropriate.
- Worked with store management to implement company safety programs and awareness, reducing workers' compensation costs.
Delivery Driver
Intercom
2020.03 - 2022.08
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Baker
Boulart
2019.01 - 2022.08
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
Education
Business Administrator Sales And Marketing - Sales And Marketing
Herzing College
Montreal, QC03.2021
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Recruitment and hiring
- Team building and leadership
- Goals and performance
- POS systems
- Store displays
- Staff management
- Staff supervision
- Sales expertise
Languages
English
Native or Bilingual
French
Limited Working
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Panjabi
Limited Working
Timeline
Taxi Dispatcher and Driver
MR.Taxi
2022.08 - Current
Store Supervisor
Tacotime
2022.08 - Current
Delivery Driver
Intercom
2020.03 - 2022.08
Machine Operator
Boulart
2019.01 - 2022.08
Baker
Boulart
2019.01 - 2022.08
Business Administrator Sales And Marketing - Sales And Marketing
Herzing College