Mohamed Farah
Calgary,AB
Summary
To obtain a position with a growing company as a full time courier driver Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Taxi Dispatcher/Driver
Friendly Taxi
Whitehorse, YT
11.2018 - 07.2020
- Processed payments received from customers over the phone or in person.
- Kept track of taxi availability and estimated times of arrival at pickup locations.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Addressed questions, problems or requests for service or equipment.
- Dispatched drivers to meet daily delivery needs for company customers.
- Resolved customer complaints in a timely manner.
- Monitored personnel or equipment locations and utilization to coordinate service and schedules.
- Monitored driver locations and assigned appropriate vehicles for each customer request.
- Assigned drivers to customers based on their location, destination and availability.
Dispatcher/Taxi Dispatcher/Delivery Driver
Whitehorse Taxi
Whitehorse, YT
07.2014 - 10.2018
- Assigned drivers to appropriate routes based on customer needs.
- Dispatched drivers to meet daily delivery needs for company customers.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Updated records of driver locations, delays, and cancellations.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
- Provided timely updates to customers regarding their orders or requests.
- Maintained logs of all incoming calls and assigned tasks.
- Prepared daily work and run schedules.
- Relayed work orders, messages or information using telephones or two-way radios.
Dispatcher/Taxi Driver
Vip Taxi
Grande Prairie, AB
09.2011 - 05.2014
- Recorded and maintained files or records of customer requests, work or services performed.
- Assigned drivers to appropriate routes based on customer needs.
- Ensured compliance with safety regulations and company policies.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Kept detailed and updated records of calls in physical and electronic databases.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
- Addressed questions, problems or requests for service or equipment.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
- Resolved customer complaints related to service issues or delays.
Customer Service Representative
Hertz Car Rental
Calgary, AB
08.2007 - 07.2010
- Educated customers on special pricing opportunities and company offerings.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Took special orders in person and over telephone, generating additional revenue every month.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Grade 12 -
Jack James High School
01.1997
Skills
- Experience in processing money, cheque, credit and debit card payments
- Highly developed interpersonal skills and experienced in relating to the public
- Completed advanced Microsoft office training program
- Received management/Leadership training, Closing the Sales
- Class 4 license certified and clean drivers abstract
- Experienced in handling both favourable and unfavourable clients or potential clients
- Route Planning Expertise
- Stress Tolerance
- Customer Service-Oriented
- Geographical Knowledge
- Quick Learner
- Customer Service
- Dispatch Recordkeeping
- Database Maintenance
- Communication Management
- Workload Management
- Critical Thinker
- Mentoring and Coaching
References Available
True
Attributes
- Customer service oriented, reliable and punctual
- Ability to ‘think out side the box”
- Able to work independently or as a team member
- Ability to clearly and effectively communicate information, regardless of its complexity
- Ability to handle difficult and/or intense situations diplomatically and professionally
Certification
- Alberta Best Attitude.
- Whmis.
- Csts.
Timeline
Taxi Dispatcher/Driver
Friendly Taxi
11.2018 - 07.2020
Dispatcher/Taxi Dispatcher/Delivery Driver
Whitehorse Taxi
07.2014 - 10.2018
Dispatcher/Taxi Driver
Vip Taxi
09.2011 - 05.2014
Customer Service Representative
Hertz Car Rental
08.2007 - 07.2010
Grade 12 -
Jack James High School
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