Yash Parikh
Oakville,ON
Summary
Dynamic customer service professional with proven expertise in complaint handling and MS Office, honed at companies like Esso - Circle K Gas Station. Excelled in enhancing customer loyalty and satisfaction, achieving high feedback scores through effective team collaboration and exceptional customer engagement. Demonstrated ability to resolve conflicts with empathy, significantly improving service quality and efficiency.
Overview
2
2
years of professional experience
Work History
Customer Service Executive
Esso -circle K Gas Station
09.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
Customer Service Representative
Party City
04.2023 - 12.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Cashier
Shell Gas Station
10.2022 - 04.2023
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Met customer service goals and exceeded customer expectations.
Education
BBA - Human Resources Management
Algoma University
Brampton, ON04-2026
Skills
- Live chat support
- Complaint handling
- Presentation skills
- Customer engagement
- Team collaboration
- Inventory assistance
- MS office
Languages
English
Full Professional
Gujarati
Native or Bilingual
Punjabi
Elementary
French
Elementary
Timeline
Customer Service Executive
Esso -circle K Gas Station
09.2023 - Current
Customer Service Representative
Party City
04.2023 - 12.2023
Customer Service Cashier
Shell Gas Station
10.2022 - 04.2023
BBA - Human Resources Management
Algoma University
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