Yash Gulliya
524 Westminster Street, Thunder Bay,ON
Summary
Proven leader at Delhi-Cious Kitchen, adept in customer service and problem-solving, enhanced team productivity and customer satisfaction through innovative solutions. Skilled in complaint resolution and critical thinking, achieving increased loyalty and efficient operations.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Singh PG
04.2021 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Supervisor
Delhi-Cious Kitchen
06.2023 - 08.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Supervisor
Delhi-Cious Kitchen
06.2022 - 08.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Master of Science - Computer Science
Lakehead University
Thunder Bay, ON09.2026
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Money handling abilities
Complaint resolution
Recordkeeping strengths
Complaint Handling
Customer Relations
Availability
- Fully flexible availability.
- Available for weekends and night shifts.
Timeline
Supervisor
Delhi-Cious Kitchen
06.2023 - 08.2023
Supervisor
Delhi-Cious Kitchen
06.2022 - 08.2022
Customer Service Representative
Singh PG
04.2021 - 07.2024
Master of Science - Computer Science
Lakehead University
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