Yasfren Valenzuela
Downey
Summary
Dynamic sales associate with extensive experience at Abercrombie & Fitch, excelling in customer service and multi-tasking. Proven ability to enhance customer satisfaction through effective communication and product knowledge. Skilled in POS system operation and fluent in Spanish, consistently fostering loyalty and rapport in high-pressure environments.
Overview
3
3
years of professional experience
Work History
Sales Associate
Abercrombie & Fitch
02.2023 - 05.2025
- Managed returns, exchanges, and refunds following store policy.
- Stocked merchandise, clearly labeled items, and arranged according to size or color.
- Unloaded incoming shipments, verified accuracy of orders, and restocked items in the backroom.
Sales Associate
JD Sports
10.2022 - 06.2023
- Answered customer questions about sizing, accessories, and merchandise care.
- Serviced multiple customers at once, multitasked, and enthusiastically handled special projects.
- Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits, and suggested items to match needs.
Sales Associate
Hollister.Co
07.2022 - 02.2023
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for the sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Bachelor of Science - Business Real Estate
California State University, Northridge
Northridge, CA05-2026
Skills
- Service oriented
- Multi-tasking strength
- POS system operation
- Positive and professional
- Fluent in Spanish
- Shipment processing
Timeline
Sales Associate
Abercrombie & Fitch
02.2023 - 05.2025
Sales Associate
JD Sports
10.2022 - 06.2023
Sales Associate
Hollister.Co
07.2022 - 02.2023
Bachelor of Science - Business Real Estate
California State University, Northridge
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