Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yasaman Shariatinasab

Vancouver,British Columbia

Summary

Multi-tasking Receptionist known for being compassionate, professional and dependable. Skilled in customer service, record keeping and appointment scheduling. Pursuing a position where well-honed office skills will be appreciated.

Overview

5
5
years of professional experience

Work History

Assistant/Receptionist

Vancouver Veterinary Hospital
11.2022 - 06.2023
  • Managed multi-line phone system to process requests and emergencies, answered owner animal health questions and advised on best care practices.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Organized paperwork such as charts and reports for the office and helped patients complete necessary medical forms and documentation.
  • Maintained office and waiting room clean and tidy. Cleaned and disinfected exam areas, and kennels to prevent diseases and control odors.
  • Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
  • Educated clients on post-surgical care and nutrition.
  • Printed prescription requests as well as assisted pharmacy staff with preparing medications and filling orders.
  • Communicated instructions to clients about the proper use and storage of drugs.

MOA/Receptionist

Mountain View Health And Wellness
08.2021 - 07.2022
  • Provide quality customer services to clients at the front, on the phone, and via email
  • Provide a wide range of admin and walk-in requests
  • Provide general information on policies and procedures for the clinic
  • Complete registration and paperwork for clients; process drop/add, withdrawal, and other registration-related paperwork, etc.
  • Provide assistance with appointment issues, including telephone, e-mail and counter inquiries
  • Knowledge of various EMR Softwares – JaneApp, Clinic Master and Oscar

Team Member/Cashier Supervisor

Freshii Restaurant
10.2018 - 06.2021
  • Work closely with team members to consistently provide quality product
  • Maintained high level of efficiency in a fast-paced work environment
  • Train new hires in delivering excellent customer service
  • Restocked and organized inventory as well as General Cleaning & Maintenance of work area

Education

Interior Design

Visual College of Art And Design
Vancouver, BC

High School Diploma -

Pattison High School
Vancouver, BC
2018

Skills

  • Team player, with the ability to work cooperatively with others
  • Ability to work independently with minimal supervision
  • Ability to adapt quickly to change without negative impact to performance and/or productivity
  • Attention to detail, with a focus on quality
  • Strong organizational and time management skills to perform multiple tasks within limited time frames
  • Excellent interpersonal and communication skills
  • Customer-centric focus
  • Bilingual (English / Farsi)

Timeline

Assistant/Receptionist

Vancouver Veterinary Hospital
11.2022 - 06.2023

MOA/Receptionist

Mountain View Health And Wellness
08.2021 - 07.2022

Team Member/Cashier Supervisor

Freshii Restaurant
10.2018 - 06.2021

Interior Design

Visual College of Art And Design

High School Diploma -

Pattison High School

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Yasaman Shariatinasab