Isabella Santana Hernandez
Summary
Highly organized individual with a proven track record in multitasking, time management, and delivering exceptional customer service. Known for being responsible and professional, always ready to go the extra mile to assist others in solving their problems. With a strong focus on efficiency and a commitment to providing top-notch support, consistently striving to exceed expectations and contribute to the success of the team.
Overview
4
4
years of professional experience
Work History
Assistant/Receptionist
ABC Clinique Santé
01.2025 - Current
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients, and updated client records.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality of information regarding clients and company.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted with onboarding new clients and securing paperwork completion.
Tutor
Tutorax
10.2024 - Current
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Collaborated with teachers, administrators and parents to determine how best to support student success.
Receptionist
Nun's Island Tennis Club
09.2023 - 08.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Medical secretary
Clinique d'urgence pédiatriques Brossard
06.2023 - 09.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Schedule appointments with doctors, medical staff, and patients.
- Daily operations within the clinic which included filling out boards and schedules.
- Create and upkeep patient records within Bonjour santé and Omnimed.
- Assist doctors and nurses with patients and procedures.
- Supported office staff and operational requirements with administrative tasks.
Cash Register lead
Tommy Hilfiger Brossard
07.2021 - 01.2023
- Lead the register and make sure they were balanced at the opening/closing of the store
- Train new people for the register
- Worked on the floor, fitting rooms, and the back store
- Managed high volumes of transactions during peak hours, maintaining accuracy and efficiency under pressure.
- Assisted in inventory management, contributing to a well-stocked and visually appealing store.
Education
College diploma in a criminology and social sciences major - Social Sciences St-lambert
Champlain College St-lambert
06.2024
High School Diploma -
École Secondaire André-Laurendeau
06.2021
Skills
- Trilingual
- Communication skills
- Ability to multitask
- Ability to work well within a team
- Patience and Empathy
- Customer Service
- Time Management
- Telephone skills
- Data Entry
- Strong organizational skills
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Native or Bilingual
Leadership Experience
Catedral De Vida, Audio and live-stream (07/2016-08/2024)
- In charge of microphones setup and manage online audio (livestreams)
- In charge of camera setups and manage streams
Maison Virevolte (10/2018-11/2020)
- Help children from HLMs in Vieux
- Longueuil with their homework and studies,
- Prepare the room before the children arrive and clean up the room at the end
- Prepare snacks for the kids and hand them out
References
References can be provided
Timeline
Assistant/Receptionist
ABC Clinique Santé
01.2025 - Current
Tutor
Tutorax
10.2024 - Current
Receptionist
Nun's Island Tennis Club
09.2023 - 08.2024
Medical secretary
Clinique d'urgence pédiatriques Brossard
06.2023 - 09.2023
Cash Register lead
Tommy Hilfiger Brossard
07.2021 - 01.2023
High School Diploma -
École Secondaire André-Laurendeau
College diploma in a criminology and social sciences major - Social Sciences St-lambert
Champlain College St-lambert
Similar Profiles
Caron HadèsCaron Hadès
Infirmier at Clinique Pauchet (intérim) ,Fapagau (santé au travail), EHPAD (Somme,Haute Loire, Cantal,Aveyron,LotInfirmier at Clinique Pauchet (intérim) ,Fapagau (santé au travail), EHPAD (Somme,Haute Loire, Cantal,Aveyron,Lot
Rafaëlle AllardRafaëlle Allard
Physiotherapist at Clinique Symbio SantéPhysiotherapist at Clinique Symbio Santé
Claudia Vargas AlemánClaudia Vargas Alemán
Consultante Nationale at Organisation Panaméricaine de la Santé/ Organisation Mondial de la Santé (OPS-OMS)Consultante Nationale at Organisation Panaméricaine de la Santé/ Organisation Mondial de la Santé (OPS-OMS)