Yaroslav Olkhovskyi
InterContinental Hotel Toronto
TORONTO,ON
4
Languages
9
years of professional experience
Dedicated front-line agent excelling in guest satisfaction and problem resolution. Proven ability to generate significant revenue through upselling and provide seamless operations support.
Work History
Front Desk Agent
2 Years 6 Months- Delivered exceptional guest service by resolving concerns, fulfilling guest requests and building strong guest relationships.
- Ranked among the top performers in guest satisfaction, achieving an average Guest Love Score of 8.73/10 through personalized service.
- Recognized as a top upseller for over six consecutive months, consistently generating more than CAD $10,000 in additional revenue.
Food and Beverage Supervisor
1 Year 1 Month- Supervised daily food and beverage operations, ensuring compliance with health and safety standards.
- Collaborated with vendors and kitchen staff to ensure timely execution of banquets, special events, and large reservations.
- Led a team of 7 employees during high-volume shifts while maintaining service quality and operational efficiency.
Assistant Event Manager
2 Years 7 Months- Coordinated and executed high-profile events for 200+ attendants by overseeing logistics, guest lists, seating arrangements, and event schedules.
- Cultivated relationships with vendors to enhance event quality and support event initiatives.
Education
BBA - Tourism And Hospitality Management
- Graduation with Distinction
BBA - Tourism And Hospitality Management
Skills
Guest relations management
Upselling and Cross-selling
Event Logistics Management
Problem-Solving
Negotiation Skills
Ability to Work Under Pressure
Languages
English
Full Professional
Ukrainian
Native or Bilingual
French
Limited Working
Romanian
Limited Working
Timeline
Front Desk Agent
InterContinental Hotel Toronto
02.2024 - CurrentRead More
Food and Beverage Supervisor
Radisson Old Town Hotel
10.2022 - 11.2023Read More
Assistant Event Manager
Embassy of Ukraine
05.2017 - 12.2019Read More
Turiba Business School
BBA from Tourism And Hospitality Management
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Excelia Business School
BBA from Tourism And Hospitality Management
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