RIDDHI JAYESHBHAI PATEL
Etobicoke,Canada
Summary
Dynamic and well-versed professional with a proven track record in overseeing front desk operations in a fast-paced office environment. Skilled in developing and implementing customer service standards, streamlining workflow processes, and proactively managing daily operations. Possesses expertise in effectively handling customer inquiries and complaints while leading a large team of employees. Adept at leveraging strong problem-solving, organizational, and communication skills to optimize operational efficiency and ensure high levels of customer satisfaction. Highly motivated management professional with experience leading administrative operations and providing excellent customer service. Experienced in project management, budgeting, and staff management. Excels in building long-term relationships with vendors and customers, providing superior customer service, and creating a positive workplace dynamic.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Tru By Hilton
05.2024 - Current
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Trained new staff members in customer service techniques and hotel operations.
- Monitored staff performance and provided feedback and guidance.
- Collected room deposits, fees, and payments.
Assistant Front Office Manager
Hotel Silver Leaf
01.2021 - 03.2024
- Trained new employees on front desk protocols and procedures
- Handled incoming calls, responded to inquiries, and directed callers appropriately
- Organized daily operations of front office staff, including assigning tasks and monitoring performance
- Prepared detailed reports about occupancy rates, revenues, guest satisfaction scores
- Communicated verbally and in writing to provide clear direction to staff
- Maintained accurate records of customer information and transactions
- Planned, administered and controlled budgets for contracts, equipment and supplies
- Reviewed customer feedback data to identify areas of improvement
- Supported with administrative duties such as filing documents and answering phones
- Analyzed internal processes and recommended and implemented procedural and policy changes to improve operations, such as supply changes and disposal of records
- Acted as point of contact for vendor collaboration for contracted services.
Trainee
Four Point by Sheraton
06.2017 - 12.2017
- Built relationships with coworkers and team members to increase work productivity
- Gained experience in problem-solving and troubleshooting issues for customers
- Canceled orders based on customer requests, inventory or delivery problems
- Reviewed and revised sustainability proposals or policies
- Attended training courses to build understanding of processes, techniques, and industry.
- Learned new materials, processes, and programs quickly.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
Education
Bachelor of Science (B.S.) - Hospitality Management and Tourism
Kohinoor International Management Institute
India05.2019
Higher Secondary -
Shree Vallabh Ashram M.C.M Kothari School
India04.2016
Skills
- Staff Supervision
- Front Desk Operations
- Communication Management
- Property Management Systems
- Financial Reporting
- Human resource policies
- Cash Handling Accuracy
- Staff Training and Development
- Complaint Handling
- Guest Relations Management
- Sales Support
- Operations Management
- Scheduling
- Data inputting
- Employee Management
- Lost and found procedures
- Revenue management
- Customer Service
- Guest check-in and out procedures
- Multitasking capabilities
- Problem-solving abilities
- Telephone etiquette
- Time management
- Microsoft Office proficiency
- Conflict resolution
- Hospitality Industry Knowledge
- Leadership Skills
- Communication Skills
- Customer Service Orientation
- Organizational Skills
- Problem-Solving Abilities
- Attention to Detail
- Team Player
- Safety and security procedures
Certification
- Certificate for Training Four Points By Sheraton (22 Weeks)
- Certificate for Research Paper Kohinoor College
- Certificate for Academic Excellent
Timeline
Front Desk Agent
Tru By Hilton
05.2024 - Current
Assistant Front Office Manager
Hotel Silver Leaf
01.2021 - 03.2024
Trainee
Four Point by Sheraton
06.2017 - 12.2017
Bachelor of Science (B.S.) - Hospitality Management and Tourism
Kohinoor International Management Institute
Higher Secondary -
Shree Vallabh Ashram M.C.M Kothari School
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