Yaritza Guizar
Colton
Summary
Dynamic professional with a proven track record at Kaiser Permanente in managing high-stress situations and resolving customer complaints, enhancing loyalty. Skilled in teamwork, prioritization, and adept in the healthcare industry, demonstrating exceptional problem resolution abilities. Achieved significant improvements in customer satisfaction and operational efficiency through effective collaboration and meticulous documentation.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Kaiser Permanente
10.2017 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Accomplished multiple tasks within established timeframes.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Shift Manager
Del Taco
10.2014 - 12.2017
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Student Loan Advisor
Simmons and Miller
05.2017 - 09.2017
- Enhanced borrower understanding by providing clear explanations of complex student loan repayment options.
- Implemented proactive outreach campaigns targeting at-risk borrowers before they fell behind on payments, assisting them in avoiding late fees or negative credit consequences.
- Utilized data analysis tools to monitor trends in borrower behavior, identifying areas for potential improvement or intervention efforts.
Education
Bachelor of Science - Business Administration And Management
Colorado Technical University
Colorado Springs, CO12-2024
Skills
- Customer service
- Problem resolution
- Healthcare industry
- Teamwork and collaboration
Timeline
Customer Service Representative
Kaiser Permanente
10.2017 - Current
Student Loan Advisor
Simmons and Miller
05.2017 - 09.2017
Shift Manager
Del Taco
10.2014 - 12.2017
Bachelor of Science - Business Administration And Management
Colorado Technical University
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