Yara Santos
Hamilton,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. As-well as a Kind and considerate Babysitter with great recommendations earned by providing individualized care. Led exciting and safe activities while setting examples for appropriate social behavior. Talked with children about personal interests to build relationships and trust.
Overview
2
2
years of professional experience
Work History
Urban Planet
YM Inc
2022.09 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Assisted customers by answering questions and fulfilling requests.
- Answered questions about store policies and addressed customer concerns.
Babysitter
Kira Dreimanis
2021.10 - 2022.09
- Played games, worked on puzzles, and read books to young children.
- Reassured children when upset providing emotional support and stability.
- Communicated with parents regarding children's progress and development, raising any issues.
- Provided safe transportation to and from school and extracurricular activities.
- Monitored children's play activities to verify safety.
- Planned fun outings and educational activities to keep children entertained.
Education
No Degree - Early Childhood Education
Mohawk College
Hamilton, ON04.2025
High School Diploma -
St. Jean De Brebeuf Catholic Secondary School
Hamilton, ON06.2023
Skills
- Product Knowledge
- Behavior Management
- Cash Handling
- Customer Assistance
- Activity Planning
- Managing Routines
Languages
English
Native or Bilingual
Portuguese
Full Professional
Timeline
Urban Planet
YM Inc
2022.09 - Current
Babysitter
Kira Dreimanis
2021.10 - 2022.09
No Degree - Early Childhood Education
Mohawk College
High School Diploma -
St. Jean De Brebeuf Catholic Secondary School
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