TINHINANE CHILLA
Gatineau,QC
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
3
3
years of professional experience
Work History
Team Leader
YM INC
04.2023 - Current
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Assisted in recruitment to build team of top performers.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Cashier/sales associate
YM INC
09.2022 - 05.2023
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
Pharmacy Sales assistant
Pharmacy Dr idri nee Benslimane
10.2021 - 07.2022
- Counted and labeled prescriptions with correct item and quantity.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
- Established and maintained patient profiles, updating organizational database with current information.
- Filled and dispensed medication prescriptions accurately as ordered by physicians.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Stocked shelves with medications and other pharmacy items for consistent availability.
Education
Bachelor - Computer Science
And Rahman Mira Targa
Algeria 3rd Year Baccalaureate in Science With Minor in - Biochemistry
University of Ottawa
Ottawa, ON06.2025
Diploma: Pharmacy Sales Assistant -
Academia Learning Centre
Algeria01.2021
High school degree in science -
20 Aout 1956
Algeria09.2020
Skills
- Complaint resolution
- Team Supervision
- Cash Handling
- Documentation And Reporting
- Client Service and support
- People Management
- Teamwork and Collaboration
- Sales expertise
- Inventory counting
- Stocking shelves
- Data and statistical analysis
Languages
English
Full Professional
French
Full Professional
Arabic
Native or Bilingual
Timeline
Team Leader
YM INC
04.2023 - Current
Cashier/sales associate
YM INC
09.2022 - 05.2023
Pharmacy Sales assistant
Pharmacy Dr idri nee Benslimane
10.2021 - 07.2022
Bachelor - Computer Science
And Rahman Mira Targa
3rd Year Baccalaureate in Science With Minor in - Biochemistry
University of Ottawa
Diploma: Pharmacy Sales Assistant -
Academia Learning Centre
High school degree in science -
20 Aout 1956
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