Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yara Dergham

Ottawa,ON

Summary

Knowledgeable Advisor with strong background in sales and customer relationship management, healthcare and tutoring. Proven ability to drive sales growth through personalized service and effective communication. Demonstrated skills in problem-solving and negotiation.

Overview

11
11
years of professional experience

Work History

Storage Advisor

StorageVault Canada
04.2024 - Current
  • Conducted need assessments to determine optimal storage solutions.
  • Ensured security protocols were followed for agreements.
  • Drove sales growth through effective customer engagement and product knowledge.
  • Enhanced customer satisfaction by providing tailored product recommendations and solutions.
  • Member of the Spirit Committee as a logistic coordinator for all events planned at the workplace.

Field Sales Representative

Rogers
01.2024 - 04.2024
  • Connected with potential customers to pitch the most suitable plans and pricing.
  • Developed and implemented strategies to maximize sales performance.
  • Researched industry trends, competitive landscape, pricing structures, and customer buying behavior.

Volunteer

Anta Akhi
01.2015 - 01.2023
  • Supported logistical arrangements for events, ensuring smooth execution and adherence to timelines.
  • Trained new volunteers on organizational policies and procedures, fostering a collaborative environment.
  • Conducted surveys post-events to gather feedback, contributing to continuous improvement efforts.
  • Took and followed detailed directions from others.

French Tutor

LingoCulture
06.2022 - 09.2022
  • Implemented interactive teaching methods, fostering a dynamic learning environment for diverse learners.
  • Developed personalized lesson plans to enhance student engagement and comprehension in French language.
  • Assessed student progress through tailored evaluations, providing constructive feedback for continuous improvement.
  • Utilized multimedia tools like PowerPoint presentations and educational websites to engage students visually during lessons.

EMS Volunteer

Red Cross
10.2019 - 01.2020
  • Coordinated emergency response efforts during disaster relief operations.
  • Assisted in managing inventory of medical supplies and equipment for emergency services.
  • Developed and implemented streamlined processes to enhance team efficiency during crises.
  • Conducted regular drills to maintain preparedness and improve response times among volunteers.

Customer Service

Swings
07.2019 - 09.2019
  • Managed guest registration and inquiries, providing exceptional customer servi
  • Coordinated event logistics, ensuring timely setup and smooth operations
  • Provided support in setting up event spaces according to client requirements, demonstrating attention to detail and commitment to quality presentation.
  • Resolved guest concerns promptly and professionally, displaying excellent customer service skills in high-pressure situations.


Activities Assistant

Swings
01.2019 - 09.2019
  • Monitored activity while adhering to all safety measures and protocols.
  • Encouraged and helped customers to participate in the activities according to their abilities.
  • Collaborated with team members to ensure that all programs were successful and enjoyable for all involved.
  • Interacted with customers in a friendly and professional manner to ensure satisfaction with services provided.


Summer Camp Organizer

Anta Akhi
06.2018 - 09.2018
  • Supervised groups of children during outdoor activities, maintaining a safe environment at all times.
  • Facilitated daily activities and games for campers, promoting teamwork and social interaction.
  • Implemented systems for tracking event logistics, ensuring efficient resource allocation and timely execution.
  • Developed and implemented creative programming to enhance camper experience and learning outcomes.

Education

Bachelor of Commerce - Business Technology Management

University of Ottawa
Ottawa
06-2029

Bachelor of Science - Clinical Laboratory Sciences

American University of Science And Technology
Beirut, Lebanon
07-2024

Skills

  • Data analysis
  • Analytical reading
  • Data-driven decision making
  • Proficient in Word
  • Proficient in PowerPoint
  • Advanced Excel proficiency
  • First aid certification
  • Proactive involvement
  • Record management
  • Effective communication
  • Effective stress management skills
  • Effective team collaboration
  • Efficient task management skills
  • Analytical and innovative problem-solving skills
  • Customer assistance
  • Sales expertise

Languages

French
Full Professional
Arabic
Native or Bilingual
English
Native or Bilingual

Timeline

Storage Advisor

StorageVault Canada
04.2024 - Current

Field Sales Representative

Rogers
01.2024 - 04.2024

French Tutor

LingoCulture
06.2022 - 09.2022

EMS Volunteer

Red Cross
10.2019 - 01.2020

Customer Service

Swings
07.2019 - 09.2019

Activities Assistant

Swings
01.2019 - 09.2019

Summer Camp Organizer

Anta Akhi
06.2018 - 09.2018

Volunteer

Anta Akhi
01.2015 - 01.2023

Bachelor of Commerce - Business Technology Management

University of Ottawa

Bachelor of Science - Clinical Laboratory Sciences

American University of Science And Technology
Yara Dergham