Yara Dergham
Ottawa,ON
Summary
Knowledgeable Advisor with strong background in sales and customer relationship management, healthcare and tutoring. Proven ability to drive sales growth through personalized service and effective communication. Demonstrated skills in problem-solving and negotiation.
Overview
11
11
years of professional experience
Work History
Storage Advisor
StorageVault Canada
04.2024 - Current
- Conducted need assessments to determine optimal storage solutions.
- Ensured security protocols were followed for agreements.
- Drove sales growth through effective customer engagement and product knowledge.
- Enhanced customer satisfaction by providing tailored product recommendations and solutions.
- Member of the Spirit Committee as a logistic coordinator for all events planned at the workplace.
Field Sales Representative
Rogers
01.2024 - 04.2024
- Connected with potential customers to pitch the most suitable plans and pricing.
- Developed and implemented strategies to maximize sales performance.
- Researched industry trends, competitive landscape, pricing structures, and customer buying behavior.
Volunteer
Anta Akhi
01.2015 - 01.2023
- Supported logistical arrangements for events, ensuring smooth execution and adherence to timelines.
- Trained new volunteers on organizational policies and procedures, fostering a collaborative environment.
- Conducted surveys post-events to gather feedback, contributing to continuous improvement efforts.
- Took and followed detailed directions from others.
French Tutor
LingoCulture
06.2022 - 09.2022
- Implemented interactive teaching methods, fostering a dynamic learning environment for diverse learners.
- Developed personalized lesson plans to enhance student engagement and comprehension in French language.
- Assessed student progress through tailored evaluations, providing constructive feedback for continuous improvement.
- Utilized multimedia tools like PowerPoint presentations and educational websites to engage students visually during lessons.
EMS Volunteer
Red Cross
10.2019 - 01.2020
- Coordinated emergency response efforts during disaster relief operations.
- Assisted in managing inventory of medical supplies and equipment for emergency services.
- Developed and implemented streamlined processes to enhance team efficiency during crises.
- Conducted regular drills to maintain preparedness and improve response times among volunteers.
Customer Service
Swings
07.2019 - 09.2019
- Managed guest registration and inquiries, providing exceptional customer servi
- Coordinated event logistics, ensuring timely setup and smooth operations
- Provided support in setting up event spaces according to client requirements, demonstrating attention to detail and commitment to quality presentation.
- Resolved guest concerns promptly and professionally, displaying excellent customer service skills in high-pressure situations.
Activities Assistant
Swings
01.2019 - 09.2019
- Monitored activity while adhering to all safety measures and protocols.
- Encouraged and helped customers to participate in the activities according to their abilities.
- Collaborated with team members to ensure that all programs were successful and enjoyable for all involved.
- Interacted with customers in a friendly and professional manner to ensure satisfaction with services provided.
Summer Camp Organizer
Anta Akhi
06.2018 - 09.2018
- Supervised groups of children during outdoor activities, maintaining a safe environment at all times.
- Facilitated daily activities and games for campers, promoting teamwork and social interaction.
- Implemented systems for tracking event logistics, ensuring efficient resource allocation and timely execution.
- Developed and implemented creative programming to enhance camper experience and learning outcomes.
Education
Bachelor of Commerce - Business Technology Management
University of Ottawa
Ottawa06-2029
Bachelor of Science - Clinical Laboratory Sciences
American University of Science And Technology
Beirut, Lebanon07-2024
Skills
- Data analysis
- Analytical reading
- Data-driven decision making
- Proficient in Word
- Proficient in PowerPoint
- Advanced Excel proficiency
- First aid certification
- Proactive involvement
- Record management
- Effective communication
- Effective stress management skills
- Effective team collaboration
- Efficient task management skills
- Analytical and innovative problem-solving skills
- Customer assistance
- Sales expertise
Languages
French
Full Professional
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Storage Advisor
StorageVault Canada
04.2024 - Current
Field Sales Representative
Rogers
01.2024 - 04.2024
French Tutor
LingoCulture
06.2022 - 09.2022
EMS Volunteer
Red Cross
10.2019 - 01.2020
Customer Service
Swings
07.2019 - 09.2019
Activities Assistant
Swings
01.2019 - 09.2019
Summer Camp Organizer
Anta Akhi
06.2018 - 09.2018
Volunteer
Anta Akhi
01.2015 - 01.2023
Bachelor of Commerce - Business Technology Management
University of Ottawa
Bachelor of Science - Clinical Laboratory Sciences
American University of Science And Technology