Yanxuan Zhao
North York,Ontario
Summary
Dynamic Operations Specialist at Ventmere LTD with a proven track record in data analysis and logistics management. Enhanced customer satisfaction through innovative problem-solving and effective team collaboration. Recognized for identifying operational inefficiencies and implementing cost reduction strategies, consistently delivering results on time and exceeding expectations.
Overview
2
2
years of professional experience
Work History
Operations Specialist
Ventmere LTD
Markham, Ontario
11.2022 - 03.2025
- Created documentation related to operational procedures such as SOPs.
- Identified operational and performance issues and worked with managers to resolve concerns.
- Coordinated logistics and distribution operations to optimize delivery times.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Analyzed operational performance to identify pain points and provided actionable solutions to management.
Education
Bachelor of Science - Chemistry
York University
Toronto, None04-2022
Skills
- Data analysis
- Inventory management
- Logistics management
- Team collaboration
- Time management
- Customer satisfaction
- Cost reduction strategies
- Analytical skills
Languages
English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
Timeline
Operations Specialist
Ventmere LTD
11.2022 - 03.2025
Bachelor of Science - Chemistry
York University
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