BRIAN WARD
Roseville
Summary
Detail-oriented operations professional with expertise in inventory control, logistics coordination, and process optimization. Focused on compliance analysis, performance monitoring, and operational improvements. Deliver data-driven insights to support leadership decisions and enhance workflow efficiency.
Overview
17
17
years of professional experience
Work History
Operations Specialist
Louis Vuitton
Roseville
12.2008 - Current
- Manage inventory control processes to ensure accurate and timely inbound and outbound logistics, maintaining full shipment accountability
- Execute order fulfillment, reverse logistics, and inventory pullback processes to achieve monthly and quarterly KPI targets
- Conduct weekly and monthly cycle counts to maintain inventory accuracy and support financial integrity through shrink percentages
- Investigate inventory variances and audit stock adjustment transactions for accuracy
- Analyzed and reconciled inventory and stock reports, identifying trends, discrepancies, and opportunities for process improvements
- Monitored back of house operations, ensuring compliance with company policies and procedures
- Support leadership with operational oversight and contribute to onboarding and development of new team members
- Oversaw facilities, operational systems, and infrastructure, supporting business continuity and operational efficiency
- Initiate and manage Channel V requests for store maintenance and services
Courier
Federal Express
Rocklin
01.2021 - 09.2021
- Delivered consistent, prompt, and courteous service to enhance customer satisfaction
- Transported, delivered, and picked up packages on assigned routes to ensure timely service
- Communicated effectively with dispatch personnel regarding changes in schedule or route information.
- Handle merchandise in accordance with product handling standards (HAZMAT, DGs, etc.)
- Cross-trained to support team operations and provide backup for couriers
Learning Management System Support Team Member
Sutter Health
Roseville
07.2019 - 08.2020
- Coordinate activities associated with Sutter Health's Learning Management System (HealthStream)
- Administer course assignments and communications, ensuring employees receive timely access to training resources
- Manage and process class registrations, rosters, and grading, facilitating smooth course delivery and compliance
- Generate and interpret technical reports in Excel for management and admins, providing insights to support training initiatives
- Manage and track accounting for third-party vendor courses
Customer Service Agent
Sutter Health
Roseville
06.2017 - 07.2019
- First point of contact for patients inquiring about their medical billing
- Identified, analyzed, and resolved patient inquiries to enhance customer satisfaction.
- Handled escalated billing disputes professionally, ensuring timely and effective resolutions.
- Utilized customer relationship management tools (Salesforce) for efficient front-line customer support.
- Correspondence Team Member and Net Promoter Score Recovery Specialist
Education
Bachelor of Science - Kinesiology - Exercise Science
California State University Sacramento
Sacramento, CA05-2015
Skills
- Inventory management
- Lean operations
- Process mapping
- Compliance analysis
- Data analysis
- Documentation and reporting
- Customer relationship management
- SalesForce
- Power BI
- Microsoft Office Suite
- Time management
- Detail orientation and data accuracy
Timeline
Courier
Federal Express
01.2021 - 09.2021
Learning Management System Support Team Member
Sutter Health
07.2019 - 08.2020
Customer Service Agent
Sutter Health
06.2017 - 07.2019
Operations Specialist
Louis Vuitton
12.2008 - Current
Bachelor of Science - Kinesiology - Exercise Science
California State University Sacramento