Yanny Guerrero Hernandez
Sutton West
Summary
Proven Computer Network Technician and Delivery Driver with a track record of enhancing customer satisfaction.
Hardworking employee with knowledge in areas of electricity, electronics, construction, plumbing, automotive mechanics and enthusiastic to keep learning. Pursues opportunities to learn new skills and contribute to group success.
Overview
19
19
years of professional experience
Work History
Delivery Driver
Maplebear Inc.
11.2024 - Current
- Utilized effective time management skills to balance multiple stops, ensuring punctual delivery while meeting customer expectations.
- Improved customer satisfaction by providing timely and accurate deliveries, ensuring order accuracy and addressing any concerns promptly.
- Maintained safe driving habits while navigating various routes to deliver packages efficiently and on time.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Delivery Driver
Uber Technologies Inc.
07.2023 - Current
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Verified orders prior to completing deliveries to avoid customer complaints.
Computer Network Technician
LABIOFAM Guantanamo
06.2020 - 06.2022
- Installed cabling, wireless routers, and telephone systems for data communications networks.
- Ran cabling and installed data drops for new node installations.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
- Troubleshot hardware and software to determine and rectify network problems.
- Traveled to remote office locations to install nodes and implement client software rollouts.
- Supported users both local and by phone with problem resolution and education.
- Worked with outside vendors for fiber installations and service.
Head of Production
UEB Salina Guantanamo
12.2016 - 08.2018
- Increased production efficiency by streamlining processes and implementing innovative strategies.
- Led the implementation of new technology to optimize workflows, resulting in reduced lead times and increased output.
- Developed a comprehensive production schedule that aligned with company objectives and deadlines.
- Analyzed production data, identifying trends and areas for improvement which led to more informed decision-making processes.
- Resolved issues quickly to maintain productivity goals.
Computer Network Technician
UEB Salina Joa
05.2014 - 07.2015
- Installed cabling, wireless routers, and telephone systems for data communications networks.
- Ran cabling and installed data drops for new node installations.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
- Troubleshot hardware and software to determine and rectify network problems.
- Traveled to remote office locations to install nodes and implement client software rollouts.
- Supported users both local and by phone with problem resolution and education.
- Worked with outside vendors for fiber installations and service.
Computer Network Technician
Salina Guantanamo
10.2007 - 06.2013
- Installed cabling, wireless routers, and telephone systems for data communications networks.
- Ran cabling and installed data drops for new node installations.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
- Troubleshot hardware and software to determine and rectify network problems.
- Traveled to remote office locations to install nodes and implement client software rollouts.
- Supported users both local and by phone with problem resolution and education.
- Worked with outside vendors for fiber installations and service.
Computer Technician
CTC Provincial Guantanamo
12.2005 - 10.2007
- Linked computers to network and peripheral equipment.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Enhanced system performance by conducting regular software and hardware updates.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
- Recommended new and replacement hardware and software purchases.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
Education
Bachelor of Computer Education - Computer Science
ISP Raul Gomez Garcia
Guantanamo, Cuba07-2007
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Punctual and reliable
- Heavy lifting
- Shopping orders
- Adaptability and flexibility
- Responsible driver
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Delivery Driver
Maplebear Inc.
11.2024 - Current
Delivery Driver
Uber Technologies Inc.
07.2023 - Current
Computer Network Technician
LABIOFAM Guantanamo
06.2020 - 06.2022
Head of Production
UEB Salina Guantanamo
12.2016 - 08.2018
Computer Network Technician
UEB Salina Joa
05.2014 - 07.2015
Computer Network Technician
Salina Guantanamo
10.2007 - 06.2013
Computer Technician
CTC Provincial Guantanamo
12.2005 - 10.2007
Bachelor of Computer Education - Computer Science
ISP Raul Gomez Garcia
Similar Profiles
LUCAS SAKINOFSKYLUCAS SAKINOFSKY
Catalog Administrator at Maplebear Inc.Catalog Administrator at Maplebear Inc.
Scott LaNearScott LaNear
Delivery Driver at Maplebear Inc.Delivery Driver at Maplebear Inc.
Arashalla HillArashalla Hill
Customer Service at Maplebear Inc.Customer Service at Maplebear Inc.