LUCAS SAKINOFSKY
Toronto,Canada
Summary
Results-driven professional with a strong track record in project management and driving customer satisfaction. Proven ability to lead projects to successful completion while building strong client relationships and addressing complex challenges. Ready to leverage strategic management skills and a proactive approach as a Customer Success Manager.
Overview
7
7
years of professional experience
Work History
Catalog Administrator
Maplebear Inc.
01.2024 - Current
- Managed a portfolio of up to 30 clients at a time, ensuring smooth onboarding, integration, and continued success through Instacart's product suite
- Collaborated closely with cross-functional teams, including Engineering, Sales, and Product, to troubleshoot and resolve complex technical issues
- Provided technical training and ongoing support to clients, helping them fully leverage product features
Sales and Account Manager
Green Gruff Inc.
09.2022 - 12.2023
- Develop and implement tailored sales strategies to increase B2B sales in the Pet Store channel
- Manage a portfolio of key Pet Store accounts, fostering long-term partnerships and consistently meeting or exceeding monthly KPI's
- Conduct in-depth product demonstrations, clearly communicating the value and effectiveness of Green Gruff to clients and retail customers
- Consistently reach and exceed required metrics for daily activities and sales
Production and Inventory Coordinator/Operations Manager
Green Gruff Inc.
09.2021 - 09.2022
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances
- Developed production and inventory reports for management each week
- Implemented the data from sales forecast to create a production timetable to keep up with the demands of the business
- Conferred with managers, sales teams and production personnel to revise plans and achieve demanding targets
- Reviewed in-house inventory to determine materials availability for production jobs
- Addressed internal supply challenges accordingly and developed creative solutions to hit KPI's
- Designed and launched an Education Training Platform for front line sales staff
- On-boarded and managed relationships with new partners and major retailers
Logistics Specialist
GOSS Industries International
06.2021 - 09.2021
- Monitor and manage inventory levels, orders received and orders shipped with attention-to-detail
- Coordinated incoming and outgoing shipments to maintain schedules
- Issued timely and accurate responses to both internal and external inquiries
- Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags
- Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates
Document Processor
Maximus Industries Canada Inc
11.2017 - 09.2019
- Processed claims and other documents for a public health program
- Worked with and executed public policy in a timely manner, accurately and with precision
- Developed skills applicable to working in an office environment
Education
Graduate Certificate - Supply Chain Management and Logistics
Centennial College
Toronto, ON05-2021
Bachelor of Arts - English and Classical History
Wilfrid Laurier University
Waterloo, ON05-2017
Skills
- Hubspot
- Salesforce
- Shopify
- Logiwa
- SAP
- MS Office Suite
- Communication Skills
- Critical Thinking
- Problem Solving
- Flexibility
- Organized
- Detail-oriented
- Planning Skills
- Managing ecommerce platforms
- Client Engagement
- ERP Software
- Supply Chain Software
- Customer Service
- Attention to Detail
- Recordkeeping and File Management
- Office Administration
Hobbies and Interests
- Player, Member, Volunteer, Toronto Nomads Rugby Football Club (2008-Present)
- Casual Golfer, Pickle ball Player and Sports Enthusiast
- Cooking, Playing and listening to music, Travel
Timeline
Catalog Administrator
Maplebear Inc.
01.2024 - Current
Sales and Account Manager
Green Gruff Inc.
09.2022 - 12.2023
Production and Inventory Coordinator/Operations Manager
Green Gruff Inc.
09.2021 - 09.2022
Logistics Specialist
GOSS Industries International
06.2021 - 09.2021
Document Processor
Maximus Industries Canada Inc
11.2017 - 09.2019
Graduate Certificate - Supply Chain Management and Logistics
Centennial College
Bachelor of Arts - English and Classical History
Wilfrid Laurier University
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