Summary
Work History
Education
Skills
Languages
Timeline
Yanne Genest

Yanne Genest

Ste-Agathe-Des-Monts,QC

Summary

Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.

Offering strong interpersonal skills and natural ability to connect with customers, eager to learn and develop in sales environment. Brings understanding of sales techniques and customer engagement strategies. Ready to use and develop communication and organizational skills in Desired Position role.

Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.

Work History

Sales Associate

Parfumerie Dans Un Jardin
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Reservations Phone Operator

Gray Rocks Ski Resort
  • Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
  • Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
  • Maintained professionalism and courtesy while managing high call volumes during peak hours.
  • Pleasantly greeted all callers and asked how to be of assistance.
  • Managed multi-line phone system, expertly navigating between calls while maintaining a friendly demeanor.
  • Managed emergency calls with professionalism and sensitivity, ensuring immediate response from appropriate personnel or authorities.

Préposé Aux Benificiere, Auxiliaire En Psychiatrie

Centre Hospitalier Laurentides
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.

Store Manager

Groupe Dynamite
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

Assistant Manager

Sobeys Tradition
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

Childcare Provider

Garderie Yanne Genest
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Developed age-appropriate activities and crafts to engage children.
  • Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.
  • Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
  • Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
  • Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
  • Introduced children to educational games and activities to boost learning.
  • Utilized positive reinforcement techniques to encourage good behavior.
  • Provided emotional support and guidance to children during difficult times.
  • Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.
  • Fostered creativity with various arts and crafts projects, stimulating imagination and selfexpression.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Assisted in potty training and other daily hygiene activities to support child development.
  • Communicated regularly with parents regarding their child''s achievements or concerns while offering guidance on home-based support strategies.
  • Encouraged children to develop healthy social and emotional skills.
  • Oversaw smooth drop-off/pick-up transitions by maintaining open communication with parents and ensuring a safe environment for children.
  • Implemented daily routines to establish consistency, helping children transition smoothly between activities.
  • Enhanced children''s social skills by organizing group activities and promoting positive interactions.
  • Improved language development through engaging storytelling sessions and age-appropriate book readings.
  • Facilitated naptime routines for toddlers to ensure adequate rest periods throughout the day for optimal growth and development.

Education

Préposé Aux Bénéfices

Centres Professionnels Des Laurentides, Ste-Agathe-Des-Monts
06.1995

Skills

    I am a determined, I am as well a very hard worker, always looking forward to learn and achieve new strategies to improve myself I know I can be a positive addition to your company, Always determined to achieve my goals I am ready for a new challenge

Languages

English and French
Native or Bilingual

Timeline

Sales Associate - Parfumerie Dans Un Jardin
Reservations Phone Operator - Gray Rocks Ski Resort
Préposé Aux Benificiere, Auxiliaire En Psychiatrie - Centre Hospitalier Laurentides
Store Manager - Groupe Dynamite
Assistant Manager - Sobeys Tradition
Childcare Provider - Garderie Yanne Genest
Centres Professionnels Des Laurentides - , Préposé Aux Bénéfices

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Yanne Genest