Kristine Bernadette Amagsila

Maintaining positive relationships with suppliers, head office personnel, and other restaurant personnel

Spending a reasonable amount each shift on the floor assisting and working with employees

In the absence of any subordinate (Cook, Cashier, Prep Cook, Dining Room Attendant, Cross Trained, LDP certified team member), Supervisors must resume all duties and responsibilities associated with that position, until a suitable replacement is found

Completing always ready checklists, weekly cleaning lists, and daily management checklists

Working as a team with co-workers to achieve service times

Following guidelines and keeping up to date with A&W standards such as: product knowledge, menu updates, promotions, equipment programming, etc

Adhering to Canalta and A&W operational standards

Cleaning and maintenance of facility, property, and equipment (maintaining acceptable Steritech and health inspection audits)

Following all food safety regulations

Conducting daily huddles

Consistently implementing performance management system (conducting station checklists, employee counseling, and recognition- utilizing the “caught doing good board”)

Consistently coaching and developing employees; following proper training standards for management and staff (following TMDP, LDP, MDP, and WIIFM)

Assisting with restaurant employee schedule following policies and procedures

Assisting with hiring and retaining employees while following proper procedures and guidelines (Canalta Interview Handbook, Progressive Discipline Policy, MDP)

Attending and being punctual for scheduled management training sessions, budgeting sessions, or any other business-related meeting/seminar (internal or external)

Managing and controlling food and waste costs in the restaurant according to Canalta targets

Ordering, invoice paying, and managing inventory of all restaurant products and services

Monitoring and managing labor costs in the restaurant (meeting labor percentage and customer per man hour targets that were budgeted for at the start of the year)

Ensuring all cash management policies are regularly practiced and upheld in restaurant (cash shortage cannot exceed the threshold of 05% of sales, required to take restaurant deposits to the bank daily)

Delighting guests through managing and ensuring guest experience is satisfactory; handling and investigating guest concerns effectively; maintaining acceptable guest experience scores (google ratings, etc)

Sending in administrative paperwork such as invoices and payroll in a timely fashion

Being involved in local community marketing initiatives (this does not pertain to volunteer work)

Having a positive and professional demeanor while working

Following and enforcing all policies issued by the human resource department (eg Discrimination, Harassment, Bullying and Violence Policy, Media Policy, Confidentiality Policy, Break and Time Card Policy, etc)

Supporting and implementing company initiatives (eg Ashley’s Pay Cheque, Food Safety Challenge, etc)

Following public safety measures/procedures enforced by the government and the company

Practicing and enforcing each of the nine A&W Climate goals on a regular basis to promote a positive work environment

o Every day I bring my best to my work and my team

o I build a safe environment by welcoming, accepting and respecting everyone in our community o We hustle to delight each guest with the convenience they crave

o We earn the trust of our guests and each other by always doing what’s right o I embrace change and welcome the future with creativity and courage

o We work together as partners pursuing common goals and shared success o We listen to understand each other

o I invite, share and act on feedback to continuously learn and improve o I recognize, celebrate and take pride in our big and small wins

Adhering to, demonstrating, and enforcing Canalta’s core values in all attitudes and behaviors

o Openness & honesty are at the core of Canalta’s values o We are diligent and hard working

o We approach all that we do with passion and commitment