Yana Volkova
Edmonton,AB
Summary
Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Hide N Seek Indoor Playground & Cafe
Edmonton, AB
06.2023 - Current
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Answered customer inquiries via phone, email, and chat.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Sales Associate & Merchandiser
Great Canadian Dollarstore
Morden, MB
04.2018 - 11.2020
- Assisting in the training of new employees, monitoring cash limits and ensuring quality customer service
- Maintaining sales records for inventory control, organizing storage room and ensuring inventory and products are in correct places
Dietary Aide
Tabor Home Inc.
Morden, MB
06.2020 - 08.2020
- Administration and organization of supplies/food needed for patients and kitchen
- Specialty meal catering for patients with allergen or dietary needs
Education
Bachelor of Science - General Science
University of Manitoba
Winnipeg, MBBachelor of Science - Molecular Biology
University of Alberta
Edmonton, AB01.2025
High School Diploma -
Morden Collegiate Institute
01.2019
Skills
- Performing PCR
- Agarose gel electrophoresis
- DNA sequencing
- Working with databases such as BLAST, NCBI, RefSeq, and Oligo design (PrimeQuest)
- CRISPR-Cas9
- Isolation and restriction digestion of plasmid DNA
- Recrystallization, yield, and purity %
- Calibrating and using micropipettes,
- Streaking bacteria
- Serial dilutions
- Sterile technique
- Cell culture techniques
project
- University of Alberta - Molecular Genetics Techniques (GENET375) - Using a P element enhancer trap and techniques such as crossing, PCR, DNA extraction, gel electrophoresis and lacZ staining to identify genes and tissues associated with the new insertion in Drosophila
Certification
- WHMIS 2022
- First Aid Course 2022
- Full Class 5 License with clean driving record and a reliable vehicle for commuting
Affiliations
- Volunteered at Edmonton Organic Growers Guild (Summer of 2022)
- Volunteered at Week of Welcome (2023, 2024)
References
- References available upon request
Timeline
Customer Service Representative
Hide N Seek Indoor Playground & Cafe
06.2023 - Current
Dietary Aide
Tabor Home Inc.
06.2020 - 08.2020
Sales Associate & Merchandiser
Great Canadian Dollarstore
04.2018 - 11.2020
High School Diploma -
Morden Collegiate Institute
- WHMIS 2022
- First Aid Course 2022
- Full Class 5 License with clean driving record and a reliable vehicle for commuting
Bachelor of Science - General Science
University of Manitoba
Bachelor of Science - Molecular Biology
University of Alberta
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