Sarah Livingston
Toronto,ON
Overview
3
3
years of professional experience
Work History
Bilingual Customer Service Representative
Avantor Sciences
05.2023 - 08.2023
- Identified and responded to customer requests and concerns through email, online chat and phone for both English and French-speaking customers.
- Resolved concerns with products or services to help with retention and drive sales.
Data Entry Clerk
Marubeni-Itochu Steel Inc.
05.2022 - 08.2022
- Entered data into Microsoft Excel system according to formatting standards.
- Located and corrected data entry errors and reported to management.
Covid Relief Kit Assembly Volunteer
Global Medic
08.2021 - Current
- Assembly of various kits such as Family Emergency Kits, Emergency Food Kits, and Feed the Six Kits.
Ontario Focused Intervention Tutor
Conseil Scolaire Viamonde - École Élémentaire Mathieu-Da-Costa
05.2021 - 06.2021
- Develop goals and lesson plans for French elementary students with difficulties in French, Math and Science.
- Effective and professional communication of weekly progress to parents and teachers.
Education
Bachelor of Science - Physiology Research Specialization
McMaster University
Hamilton, ON2024
Phlebotomy Workshop Certificate - Phlebotomy
CIMT College
Toronto, ON05.2021
Skills
- Academic laboratory experience with performing Spectrophotometry, Polymerase Chain Reaction (PCR), Distillation and Filtration, Infrared Spectroscopy
- Proficient with LabChart software, and PowerLab data acquisition system
- Excellent interpersonal and communication skills in both English and French
- Solution-oriented with practical and advanced mathematical skills
- Upholds confidentiality while communicating professionally with peers
- Experience with R statistical computing software
- Trained in SAP and Salesforce software
- Experience performing clerical tasks, proficient in Microsoft suite, and 70WPM typist
- French - Native, English - Native, Arabic - Conversational
Languages
Awards
- McMaster University Biology Honour Roll - 2021, 2022
- McMaster University Dean's Honour List - 2021, 2022, 2023
- McMaster University Honour Award Scholarship - 2020
Timeline
Bilingual Customer Service Representative
Avantor Sciences
05.2023 - 08.2023
Data Entry Clerk
Marubeni-Itochu Steel Inc.
05.2022 - 08.2022
Covid Relief Kit Assembly Volunteer
Global Medic
08.2021 - Current
Ontario Focused Intervention Tutor
Conseil Scolaire Viamonde - École Élémentaire Mathieu-Da-Costa
05.2021 - 06.2021
Bachelor of Science - Physiology Research Specialization
McMaster University
Phlebotomy Workshop Certificate - Phlebotomy
CIMT College