Yana Shtapenko
Massage Therapist
Edmonton,AB
Summary
Knowledgeable Massage Therapist with 6 years of experience offering professional massage treatments to relieve muscle discomfort and aid relaxation. Practiced in wide-ranging massage techniques and methods. Service-minded, patient and flexible in challenging environments. Empowers and supports clients dealing with stress and physical ailments.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Massage Therapist
Sportcentre Nadiia
Mykolayiv , Ukraine
05.2020 - 01.2022
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Maintained client treatment records and designed long-term care programs for return customers.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
Massage Therapist
Orchid Massage Centre And Spa
Mykolayiv, Ukraine
02.2018 - 04.2020
- Researched new techniques to stay up to date with trends and developments in massage therapy industry.
- Evaluated client conditions to recommend appropriate massage therapy methods.
- Performed aroma therapies and specialized relaxation techniques.
- Prepared oils and lotions for massages.
- Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
Receptionist
Sky Spa Massages
Mykolayiv, Ukraine
06.2016 - 01.2018
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Education
Bachelor's in Physical And Ergotheraphy - Physical And Health Education
Black Sea State University
Mykolayiv, Ukraine 09.2016 - 06.2020
Graduate Certificate - Physiotherapy And Manual Therapy
Medical Biological Research Institute
Mykolayiv, Ukraine 10.2012 - 12.2013
Skills
Physiotherapy
undefinedTimeline
Massage Therapist
Sportcentre Nadiia
05.2020 - 01.2022
Massage Therapist
Orchid Massage Centre And Spa
02.2018 - 04.2020
Bachelor's in Physical And Ergotheraphy - Physical And Health Education
Black Sea State University
09.2016 - 06.2020
Receptionist
Sky Spa Massages
06.2016 - 01.2018
Graduate Certificate - Physiotherapy And Manual Therapy
Medical Biological Research Institute
10.2012 - 12.2013
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