Yamile Tellez-Solis
Marina
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Home Depot
Seaside
07.2023 - 04.2024
- Assisted customers with product inquiries and order placements.
- Resolved customer complaints through effective communication and problem-solving.
- Processed returns and exchanges in accordance with company policies.
- Educated customers on product features and installation processes.
- Maintained knowledge of inventory and current promotions to assist customers.
- Collaborated with team members to streamline customer service processes.
- Trained new staff on customer service protocols and store systems.
- Handled cash transactions accurately at the point of sale system.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Beauty Advisor
Target
Marina
07.2021 - 07.2023
- Provided personalized beauty consultations to enhance customer satisfaction.
- Maintained product displays to ensure visual appeal and organization.
- Assisted customers in selecting beauty products tailored to their needs.
- Managed inventory levels to ensure product availability and freshness.
- Educated customers on product usage and skincare routines effectively.
- Collaborated with team members to create engaging promotional events.
Active Duty Soldier
Army
Fort Drum
05.2018 - 07.2021
- Executed tactical operations in diverse environments to achieve mission objectives.
- Coordinated training exercises for soldiers to enhance combat readiness and skills.
- Managed equipment maintenance and inventory for operational efficiency and readiness.
- Developed strategic plans for logistical support in various mission scenarios.
- Conducted safety inspections to uphold compliance with military regulations and standards.
- Led small teams during field exercises to ensure effective communication and collaboration.
- Executed orders from commanding officers accurately.
- Conducted physical training exercises to maintain and improve physical fitness.
- Supervised personnel during daily operations.
- Analyzed intelligence reports to inform tactical decision-making processes on missions.
- Provided mentorship to junior soldiers, fostering leadership skills and teamwork principles.
- Inspected personnel for proper uniform standards.
- Managed inventory control of supplies and equipment.
- Provided security and surveillance in a variety of environments.
Education
Some College (No Degree) - Business And Sociology
Monterey Peninsula College
Monterey, CASkills
- Customer service
- Inventory management
- Visual merchandising
- Team collaboration
- Sales strategy
- Conflict resolution
- Effective communication
- Problem solving
- Team development
- Customer relations
- Relationship building
- Product and service solutions
- Hospitality and accommodation
- Complaint handling
- Cultural awareness
- Lead generation
- Task prioritization
- Punctuality and reliability
- Calm demeanor
- Merchandise upselling
- Credit card payment processing
- Customer consulting
Languages
English
Full Professional
Spanish
Professional
Certification
- First AID
Accomplishments
- Service Defense Medal
- Marksmanship Badge
- National Defense ribbon
Timeline
Customer Service Representative
Home Depot
07.2023 - 04.2024
Beauty Advisor
Target
07.2021 - 07.2023
Active Duty Soldier
Army
05.2018 - 07.2021
Some College (No Degree) - Business And Sociology
Monterey Peninsula College