Yajna Sai Santosh Kompella
Thunder bay,Canada
Summary
Experienced Wireless Consultant with 4+ months for Bell at Staples, specializing in customer needs analysis and POS operations. Proven track record in troubleshooting system issues and mentoring new team members. Acknowledged for leadership capabilities and commitment to operational excellence. Aspiring to transition into a Wireless Supervisor position to leverage skills for greater impact.
Overview
1
1
year of professional experience
Work History
Wireless Consultant
Staples
Thunder Bay, ON
12.2024 - Current
- Successfully completed 50+ wireless activations, demonstrating a strong knowledge of Bell’s activation processes, including inter-brand and intra-brand migrations, postpaid transitions, and prepaid-to-postpaid conversions.
- Proactively engaged customers at the Wireless Desk by identifying their current mobile needs through strategic questioning; provided tailored plan recommendations by highlighting the advantages of Bell’s network, pricing, and device options.
- I took the initiative to independently learn and execute Buyer’s Remorse procedures, effectively resolving numerous cycle count discrepancies across both Bell and Staples systems; I consistently ensured accurate inventory records and smooth processing within POS systems.
- Supported team members during activation issues by providing alternative solutions, including guiding them through successful manual transaction processing when POS systems froze mid-transaction; helped resolve 4–5 such incidents, minimizing downtime, and ensuring a smooth customer experience.
- Well-versed in majority of Bell’s wireless procedures, allowing me to confidently guide and train new team members, support onboarding, and act as a go-to resource within the department.
- Trusted by peers for my technical knowledge and leadership qualities—ready to take on greater responsibility in a supervisory capacity by mentoring others, ensuring operational accuracy, and driving team success.
Sales Associate
Kognitive Sales Solutions
Thunder Bay, ON
05.2024 - 12.2024
- Our client is Canadian Tire, which has successfully maintained a sales rate of 2 Triangle MasterCard every 5 hours, consistently contributing to overall company sales objectives.
- Effectively promoted the Triangle MasterCard across Canadian Tire locations by articulating key benefits.
- Facilitated customer engagement by highlighting the offer of 8% CT Money on the day’s purchase and for the subsequent two months, followed by a lifetime benefit of 4%.
- Addressed customer hesitations regarding credit card ownership by presenting the Triangle MasterCard's value proposition clearly, ensuring seamless, and pressure-free sales.
Education
MSc - Computer Science
Lakehead University
Thunder Bay05-2025
Skills
- Process Knowledge
- Problem Solving
- Ownership and initiative
- Customer Needs Analysis
- Dependable
- Detail-oriented
- Peer Support
- Teamwork and collaboration
Timeline
Wireless Consultant
Staples
12.2024 - Current
Sales Associate
Kognitive Sales Solutions
05.2024 - 12.2024
MSc - Computer Science
Lakehead University
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