Andre Bynoe

Professional with over 5 years of successful customer service and sales experience

Strong willingness to learn with a passion for staying current with promotional events and sales

Motivational team player with a strong focus on customer service practices to improve sales

Multitasker with a strong ability to work in a fast-paced environment

Customer Service Skills

Performed daily opening/closing procedures

Maintained store appearance and helped create a positive working environment

Handled cash with precise management including cash out, and keeping a daily float

Resolved customer complaints and addressed concerns with employees

Provided excellent sales and customer service support and inspired repeated visits to expand customer base

Sales Skills

Processed payments by totaling purchases through cash, gift cards, debit, and credit cards

Managed customer’s exchanges and/or refunds courteously and professionally

Maintained strong knowledge of new wireless products, accessories, pricing plans, promotions, and service features for various service providers

Provided excellent sales and customer service support that fostered outstanding client relationships and expanded customer base

Reflected store's commitment to customers by keeping a professional attitude with sincerity and enthusiasm

Management Skills

Managed a diverse team of 5 sales associates through positive reinforcement and encouragement

Delegated maintenance/cleanliness responsibilities of register area

Provided input about employees to management for regular reviews

Scheduled breaks and lunch hours for staff, and adjusted schedules as needed