Yaina Diaz Ibanez
Calgary,AB
Summary
Proven track record in customer service excellence and cash handling, demonstrated at Unimarket Latin Food. Skilled in fostering customer loyalty and managing financial transactions with integrity. Achieved significant improvements in customer satisfaction and operational efficiency through effective communication and patience. Punctual and honest cashier with solid background in environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Punctual and honest [Job Title] with solid background in [Type] environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Committed and hardworking cashier with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service. Committed and hardworking cashier with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Overview
9
9
years of professional experience
Work History
Cajera
Unimarket Latin Food
09.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Cuidadora Social Adulto Mayor
Trabajadores Sociales
09.2020 - 04.2022
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
Atencion al Cliente
Comecio Y Gastronomia
09.2017 - 06.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Administrador
Comercio Y Gastronomia
08.2015 - 04.2017
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Improved employee productivity with effective time management strategies for daily tasks.
- Oversaw maintenance of office equipment, minimizing downtime due to malfunctions or repairs.
Education
High School Diploma -
Reinold Garcia
Cuba,MatanzasNo Degree - Agronomia
I.P.A. Los Pinos Nuevos
Cuba,MatanzasSkills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Money Handling
- Customer service excellence
- Reliability and punctuality
- Cash handling and management
- Product Knowledge
- Refunds and exchanges
Languages
Español
Native or Bilingual
English
Professional Working
Timeline
Cajera
Unimarket Latin Food
09.2023 - Current
Cuidadora Social Adulto Mayor
Trabajadores Sociales
09.2020 - 04.2022
Atencion al Cliente
Comecio Y Gastronomia
09.2017 - 06.2019
Administrador
Comercio Y Gastronomia
08.2015 - 04.2017
High School Diploma -
Reinold Garcia
No Degree - Agronomia
I.P.A. Los Pinos Nuevos
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