YAHYE YUSUF
Calgary,Canada
Summary
Operations professional with extensive experience in driving operational excellence and implementing innovative solutions. Known for fostering collaborative team environments and delivering consistent results. Expertise in process improvement, project management, and strategic planning.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager of Operations
Qissa Media
11.2020 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Negotiated favorable contracts with vendors, securing competitive pricing arrangements that benefited the organization''s bottom line results.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Implemented customer feedback system to identify areas for service improvement, leading to increased customer satisfaction scores.
Supervisor
Avis Rental Cars
12.2016 - 03.2020
- Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards
- Communicated employee, customer and workplace needs to managers
- Answered customer questions and made product recommendations according to needs
- Performed routine maintenance checks on all rental items prior to release or return
- Demonstrated ability to effectively manage daily operations of rental department, including customer service, inventory control and staff scheduling
Field Technician
TechConnect
12.2015 - 10.2016
- Provided technical support to customers, ensuring resolution of all issues in a timely manner
- Installed, configured, tested, maintained, monitored, and optimized computer systems and networks
- Tested new products for compatibility with existing systems before deployment
Education
Diploma - Graphic Design and Print Communication
Southern Alberta Of Technology
Calgary, AB06.2018
Associate of Arts - Photography
Learn Photography Canada
Calgary11-2020
Skills
- Expertise in Camera Operation
- Effective Time Management
- Project Execution Skills
- Relationship Building with Clients
- Adobe Creative Suite Proficiency
- Effective Interpersonal Communication
- Professional Photography
- Graphic design
- Enhanced Brand Visibility
- Customer Interaction
- Analytical Decision-Making
- Training and mentoring
Certification
- Valid Class 4 Driver License
- Common Safety Orientation
- SILICA Awareness
- OHS Alberta Legislation Awareness
- Wood Buffalo Wildlife Awareness
Timeline
Manager of Operations
Qissa Media
11.2020 - Current
Supervisor
Avis Rental Cars
12.2016 - 03.2020
Field Technician
TechConnect
12.2015 - 10.2016
Diploma - Graphic Design and Print Communication
Southern Alberta Of Technology
Associate of Arts - Photography
Learn Photography Canada
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