Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

YAHYE YUSUF

Calgary,Canada

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Photographer

Lifetouch
Calgary, Alberta
08.2024 - Current
  • Managed scheduling of photo shoots to ensure timely completion of sessions.
  • Set up camera control equipment, stands, and tripods for shoots.
  • Captured candid images of student life during special occasions such as graduations and sports days.
  • Provided customer service to ensure client satisfaction.
  • Provided customer service support for existing clients.

Manager

2Yfilms
Calgary, Alberta
09.2022 - 07.2024
  • Led team in developing strategic initiatives to improve operational efficiency.
  • Managed project timelines and resources for successful implementation of programs.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Customer Service Representative

Avis Rental Cars
Calgary, Alberta
06.2018 - 03.2022
  • Assisted customers with inquiries and product information via phone and email.
  • Resolved customer complaints by providing effective solutions and support.
  • Handled returns and exchanges in accordance with company policies and procedures.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Education

Graphic Design and Print Communication

Southern Alberta Of Technology
Calgary, AB
06.2018

Skills

  • Expertise in Camera Operation
  • Effective Time Management
  • Relationship Building with Clients
  • Adobe Creative Suite Proficiency
  • Effective Interpersonal Communication
  • Professional Photography
  • Graphic design
  • Analytical Decision-Making
  • Training and mentoring
  • Customer relationship management
  • Problem solving

Certification

  • Valid Class 4 Driver License
  • Common Safety Orientation
  • SILICA Awareness
  • OHS Alberta Legislation Awareness
  • Wood Buffalo Wildlife Awareness

Languages

English
Full Professional
Somali
Native/ Bilingual

Timeline

Photographer

Lifetouch
08.2024 - Current

Manager

2Yfilms
09.2022 - 07.2024

Customer Service Representative

Avis Rental Cars
06.2018 - 03.2022

Graphic Design and Print Communication

Southern Alberta Of Technology

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YAHYE YUSUF