Manage tenant services for a mixed housing portfolio including Rent-Geared-to-Income (RGI), seniors housing, and affordable market rent units, ensuring compliance with housing policies and service standards.
Administer RGI eligibility reviews and rent calculations, ensuring alignment with applicable housing regulations and program guidelines.
Serve as team lead for unionized frontline staff, coordinating daily operations, providing guidance on tenant service issues, and supporting consistent service delivery.
Address tenant concerns, disputes, and housing stability issues while maintaining positive landlord–tenant relationships and responsive service standards.
Coordinate with maintenance teams and external vendors to resolve repair requests and building issues, ensuring timely service for residents.
Support senior tenants and vulnerable residents by connecting them with internal programs and community services that help maintain housing stability.
Maintain tenant records, rent data, and service documentation using housing management systems to support operational reporting and compliance.
Assist with tenant communications, notices, and occupancy management, ensuring adherence to housing policies and transparent communication with residents.
Quality Assurance Lead- Youth Programming
WoodGreen Community Services
Toronto, Canada
07.2023 - 03.2024
Led the development and implementation of quality assurance frameworks for a youth-focused Rites of Passage program, ensuring program delivery aligned with funding requirements and organizational standards for impact and accountability.
Designed evaluation tools, performance indicators, and reporting systems to monitor program outcomes, participant engagement, and service effectiveness.
Conducted program reviews and data analysis to identify service gaps, improve curriculum delivery, and strengthen evidence-based decision-making.
Coordinated with program staff, facilitators, and community partners to standardize program practices and ensure consistent service quality across cohorts.
Produced analytical reports and documentation for internal leadership and funders, supporting transparency and strategic planning for a program with significant external funding (nearly $1M).
Updated and refined the Rites of Passage curriculum, integrating culturally grounded youth development practices with measurable program outcomes.
Developed monitoring processes for program compliance, ensuring activities met organizational policies, youth safety standards, and program objectives.
Facilitated sessions and provided technical guidance to staff on program evaluation, documentation, and continuous improvement practices.
Research Assistant
University of Toronto- Prof Oswald Almasi
09.2020 - 04.2021
Conduct research on education policy and its impact on Black youth, analyzing systemic barriers affecting educational outcomes in TDSB school systems.
Performed quantitative and qualitative data analysis, supporting research projects examining learning gaps and structural inequities in education.
Developed equity-centered research proposals and policy recommendations aimed at improving educational outcomes for marginalized students.
Reviewed academic literature, policy reports, and technical publications to support evidence-based research and program design.
Contributed to research funding reports, policy briefs, and data summaries, translating complex findings into actionable insights for stakeholders.
Evaluated grant proposals and partnership agreements, including cost-share and interagency collaboration frameworks.
Identified gaps between research-based practices and existing institutional approaches, contributing to the development of anti-racist and inclusive education strategies.
Supported community education programming and outreach initiatives designed to increase awareness and improve opportunities for Black youth.
Student Refugee Program Officer
World University Service Canada
09.2016 - 03.2018
Facilitated settlement and integration of refugee students into university life by addressing challenges such as financial aid access, housing stability, academic navigation, and social integration, enhancing their readiness for academic success.
Developed strategies to improve sponsored refugee students mental health by connecting them to university and community resources.
Supported students in obtaining government-issued identification and accessing healthcare, addressing administrative barriers to ensure timely participation in education and community life.
Provided guidance on course registration, academic expectations, campus services, and accommodation processes to help students navigate post-secondary systems, reducing confusion and supporting retention.
Housing Mobility Counselor, Team Lead at Baltimore Regional Housing PartnershipHousing Mobility Counselor, Team Lead at Baltimore Regional Housing Partnership
<ul>
<li>Lead in the creation of the 2025 Middlesex County Homelessness Action Plan, guiding multi-sector strategy across 8 municipalities for the next five years.</li>
<li>Lead case manager for clients facing high-risk housing instability, evictions, and multi-barrier challenges. Navigate complex systems to secure urgent basic needs, emergency funding, and long-term housing solutions.</li>
<li>Maintained current knowledge of relevant laws, regulations pertaining to the field of social work, navigation.</li>
<li>Cultivated partnerships with landlords, legal systems, shelters, healthcare providers, and social agencies, streamlining coordinated access and warm referrals.</li>
<li>Acted as a resource for municipal staff and frontline workers, providing up-to-date knowledge on provincial housing programs and community support pathways.</li>
</ul> at Middlesex County Social Services<ul>
<li>Lead in the creation of the 2025 Middlesex County Homelessness Action Plan, guiding multi-sector strategy across 8 municipalities for the next five years.</li>
<li>Lead case manager for clients facing high-risk housing instability, evictions, and multi-barrier challenges. Navigate complex systems to secure urgent basic needs, emergency funding, and long-term housing solutions.</li>
<li>Maintained current knowledge of relevant laws, regulations pertaining to the field of social work, navigation.</li>
<li>Cultivated partnerships with landlords, legal systems, shelters, healthcare providers, and social agencies, streamlining coordinated access and warm referrals.</li>
<li>Acted as a resource for municipal staff and frontline workers, providing up-to-date knowledge on provincial housing programs and community support pathways.</li>
</ul> at Middlesex County Social Services
Acting Housing Services Team Leader at Department of Communities/Department of Housing and WorksActing Housing Services Team Leader at Department of Communities/Department of Housing and Works