Danica Flores
London,Canada
Summary
Experienced community professional with over 5 years in case management, addressing various social issues. Strong background in stakeholder engagement and program development, consistently delivering results for diverse client groups. Capable of implementing multi-sector initiatives that drive significant impact.
Overview
6
6
years of professional experience
1
1
Certification
Work History
<ul> <li>Lead in the creation of the 2025 Middlesex County Homelessness Action Plan, guiding multi-sector strategy across 8 municipalities for the next five years.</li> <li>Lead case manager for clients facing high-risk housing instability, evictions, and multi-barrier challenges. Navigate complex systems to secure urgent basic needs, emergency funding, and long-term housing solutions.</li> <li>Maintained current knowledge of relevant laws, regulations pertaining to the field of social work, navigation.</li> <li>Cultivated partnerships with landlords, legal systems, shelters, healthcare providers, and social agencies, streamlining coordinated access and warm referrals.</li> <li>Acted as a resource for municipal staff and frontline workers, providing up-to-date knowledge on provincial housing programs and community support pathways.</li> </ul>
Middlesex County Social Services
London, ON
10.2024 - Current
- Lead in the creation of the 2025 Middlesex County Homelessness Action Plan, guiding multi-sector strategy across 8 municipalities for the next five years.
- Lead case manager for clients facing high-risk housing instability, evictions, and multi-barrier challenges. Navigate complex systems to secure urgent basic needs, emergency funding, and long-term housing solutions.
- Maintained current knowledge of relevant laws, regulations pertaining to the field of social work, navigation.
- Cultivated partnerships with landlords, legal systems, shelters, healthcare providers, and social agencies, streamlining coordinated access and warm referrals.
- Acted as a resource for municipal staff and frontline workers, providing up-to-date knowledge on provincial housing programs and community support pathways.
<ul> <li>Coordinated over 100 active cases in the Homelessness Prevention Program.</li> <li>Enhanced the efficiency of the Accommodation Motel Program by improving communication workflows between caseworkers and motel staff.</li> <li>Provided administrative support services such as scheduling appointments or maintaining calendars.</li> <li>Organized client files according to established procedures.</li> </ul>
Middlesex County Social Services
London, ON
03.2023 - 10.2024
- Coordinated over 100 active cases in the Homelessness Prevention Program.
- Enhanced the efficiency of the Accommodation Motel Program by improving communication workflows between caseworkers and motel staff.
- Provided administrative support services such as scheduling appointments or maintaining calendars.
- Organized client files according to established procedures.
<ul><li>Led all marketing and communications for organizational programs, designing promotional materials and managing multi-platform social media to increase program visibility and engagement.</li><li>Organized and facilitated parent support groups in collaboration with leading researchers and specialists in child neurodivergent development.</li><li>Developed an integrated volunteer recruitment and onboarding system, including custom forms linked to internal databases, streamlining volunteer tracking and reducing administrative workload.</li><li>Acted as a key connector between families, volunteers, and community resources to ensure inclusive, strengths-based support for children and youth with learning disabilities.</li></ul>
Learning Disabilities Association
London, ON
12.2021 - 03.2024
- Led all marketing and communications for organizational programs, designing promotional materials and managing multi-platform social media to increase program visibility and engagement.
- Organized and facilitated parent support groups in collaboration with leading researchers and specialists in child neurodivergent development.
- Developed an integrated volunteer recruitment and onboarding system, including custom forms linked to internal databases, streamlining volunteer tracking and reducing administrative workload.
- Acted as a key connector between families, volunteers, and community resources to ensure inclusive, strengths-based support for children and youth with learning disabilities.
<ul> <li>Orchestrated high-impact community campaigns on sustainability, engaging over 200 residents and securing collaborations with like-minded agencies.</li> <li>Helped manage London’s only “thing library,” promoting a circular economy and access to shared tools and equipment.</li> <li>Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.</li> <li>Developed and implemented strategies to increase customer satisfaction and loyalty.</li> </ul>
Reimagine Co.
London, ON
05.2022 - 12.2022
- Orchestrated high-impact community campaigns on sustainability, engaging over 200 residents and securing collaborations with like-minded agencies.
- Helped manage London’s only “thing library,” promoting a circular economy and access to shared tools and equipment.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
<ul><li>Facilitated over 100 settlement workshops, improving access to IRCC and municipal services for more than 250 newcomers.</li><li>Created multilingual outreach campaigns that increased engagement by 30% in under six months.</li><li>Partnered with service providers to tailor programming to evolving newcomer needs.</li></ul>
Northwest London Resource Centre
London, ON
01.2022 - 07.2022
- Facilitated over 100 settlement workshops, improving access to IRCC and municipal services for more than 250 newcomers.
- Created multilingual outreach campaigns that increased engagement by 30% in under six months.
- Partnered with service providers to tailor programming to evolving newcomer needs.
<ul><li>Drafted affidavits and supported clients navigating work permit and ESA applications.</li><li>Created simplified immigration templates for newcomers and supported families in crisis.</li></ul>
Renz Ciron Grospe Legal
Ottawa, ON
08.2021 - 01.2022
- Drafted affidavits and supported clients navigating work permit and ESA applications.
- Created simplified immigration templates for newcomers and supported families in crisis.
<ul><li>Developed the organization’s first communications strategy.</li><li>Managed social media, newsletters, and external partnerships to boost community visibility.</li><li>Designed innovative onboarding content based on feedback from interviews with contract staff.</li></ul>
Urban Roots
London, ON
08.2021 - 12.2021
- Developed the organization’s first communications strategy.
- Managed social media, newsletters, and external partnerships to boost community visibility.
- Designed innovative onboarding content based on feedback from interviews with contract staff.
<ul><li>Managed food donation logistics and created manuals for sustainability programs.</li><li>Coordinated educational webinars and food drives.</li><li>Led digital content creation and volunteer communications.</li></ul>
London Food Bank
London, ON
06.2021 - 12.2021
- Managed food donation logistics and created manuals for sustainability programs.
- Coordinated educational webinars and food drives.
- Led digital content creation and volunteer communications.
<ul><li>Helped secure and distribute over $30,000 in COVID-19 relief grants for local restaurants.</li><li>Conducted research on food justice and ethical procurement.</li><li>Recruited and supported onboarding for over 20 staff and volunteers.</li></ul>
Middlesex-London Food Policy Council
London, ON
05.2020 - 08.2021
- Helped secure and distribute over $30,000 in COVID-19 relief grants for local restaurants.
- Conducted research on food justice and ethical procurement.
- Recruited and supported onboarding for over 20 staff and volunteers.
<ul><li>Conducted media analysis using Buzzsumo and Crimson Hexagon.</li><li>Advised clients on strategic response based on political monitoring and public sentiment data.</li></ul>
Navigator Ltd.
Toronto, ON
05.2019 - 08.2019
- Conducted media analysis using Buzzsumo and Crimson Hexagon.
- Advised clients on strategic response based on political monitoring and public sentiment data.
Education
Post-Degree Diploma - Non-Profit Management
London, ON
London, ON08.2020
Bachelor of Arts - Honours Specialization in Social Justice & Peace Studies, Minor in Women’s Studies
London, ON
London, ON06.2019
Skills
- Languages: Fluent English, Conversational Tagalog
- Case Management and Client Advocacy
- Homelessness Prevention and Housing Navigation
- Program Development and Strategic Planning
- Community Engagement and Partnership Development
- Volunteer Coordination and Workshop Facilitation
- Software and Platforms: HIFIS, Microsoft Power BI (in progress), SAMS, Microsoft Office (Word, Excel, PowerPoint, Outlook), WordPress, Grant Connect, BuzzSumo, Crimson Hexagon, Adobe Lightroom/Photoshop
Certification
In Progress: Microsoft Power BI Data Analyst Professional Certificate — Expected Completion: October 2025
Extracurricular Activities
Canada Life / Pillar Non-Profit Young Leaders Program 2020–2021
Managed communications for a food equity council team of 5–10 volunteers. Participated in strategic project design and internal communications development.
Western Vegan Society — 2018–2020
President: Directed Canada’s first university vegan festival (feeding 600+ attendees under $100), through cultivating strategic sponsorships and analyzing logistics.
Timeline
<ul> <li>Lead in the creation of the 2025 Middlesex County Homelessness Action Plan, guiding multi-sector strategy across 8 municipalities for the next five years.</li> <li>Lead case manager for clients facing high-risk housing instability, evictions, and multi-barrier challenges. Navigate complex systems to secure urgent basic needs, emergency funding, and long-term housing solutions.</li> <li>Maintained current knowledge of relevant laws, regulations pertaining to the field of social work, navigation.</li> <li>Cultivated partnerships with landlords, legal systems, shelters, healthcare providers, and social agencies, streamlining coordinated access and warm referrals.</li> <li>Acted as a resource for municipal staff and frontline workers, providing up-to-date knowledge on provincial housing programs and community support pathways.</li> </ul>
Middlesex County Social Services
10.2024 - Current
<ul> <li>Coordinated over 100 active cases in the Homelessness Prevention Program.</li> <li>Enhanced the efficiency of the Accommodation Motel Program by improving communication workflows between caseworkers and motel staff.</li> <li>Provided administrative support services such as scheduling appointments or maintaining calendars.</li> <li>Organized client files according to established procedures.</li> </ul>
Middlesex County Social Services
03.2023 - 10.2024
<ul> <li>Orchestrated high-impact community campaigns on sustainability, engaging over 200 residents and securing collaborations with like-minded agencies.</li> <li>Helped manage London’s only “thing library,” promoting a circular economy and access to shared tools and equipment.</li> <li>Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.</li> <li>Developed and implemented strategies to increase customer satisfaction and loyalty.</li> </ul>
Reimagine Co.
05.2022 - 12.2022
<ul><li>Facilitated over 100 settlement workshops, improving access to IRCC and municipal services for more than 250 newcomers.</li><li>Created multilingual outreach campaigns that increased engagement by 30% in under six months.</li><li>Partnered with service providers to tailor programming to evolving newcomer needs.</li></ul>
Northwest London Resource Centre
01.2022 - 07.2022
<ul><li>Led all marketing and communications for organizational programs, designing promotional materials and managing multi-platform social media to increase program visibility and engagement.</li><li>Organized and facilitated parent support groups in collaboration with leading researchers and specialists in child neurodivergent development.</li><li>Developed an integrated volunteer recruitment and onboarding system, including custom forms linked to internal databases, streamlining volunteer tracking and reducing administrative workload.</li><li>Acted as a key connector between families, volunteers, and community resources to ensure inclusive, strengths-based support for children and youth with learning disabilities.</li></ul>
Learning Disabilities Association
12.2021 - 03.2024
<ul><li>Drafted affidavits and supported clients navigating work permit and ESA applications.</li><li>Created simplified immigration templates for newcomers and supported families in crisis.</li></ul>
Renz Ciron Grospe Legal
08.2021 - 01.2022
<ul><li>Developed the organization’s first communications strategy.</li><li>Managed social media, newsletters, and external partnerships to boost community visibility.</li><li>Designed innovative onboarding content based on feedback from interviews with contract staff.</li></ul>
Urban Roots
08.2021 - 12.2021
<ul><li>Managed food donation logistics and created manuals for sustainability programs.</li><li>Coordinated educational webinars and food drives.</li><li>Led digital content creation and volunteer communications.</li></ul>
London Food Bank
06.2021 - 12.2021
<ul><li>Helped secure and distribute over $30,000 in COVID-19 relief grants for local restaurants.</li><li>Conducted research on food justice and ethical procurement.</li><li>Recruited and supported onboarding for over 20 staff and volunteers.</li></ul>
Middlesex-London Food Policy Council
05.2020 - 08.2021
<ul><li>Conducted media analysis using Buzzsumo and Crimson Hexagon.</li><li>Advised clients on strategic response based on political monitoring and public sentiment data.</li></ul>
Navigator Ltd.
05.2019 - 08.2019
Post-Degree Diploma - Non-Profit Management
London, ON
Bachelor of Arts - Honours Specialization in Social Justice & Peace Studies, Minor in Women’s Studies
London, ON
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