Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Languages
Certification
Timeline
Generic

YADWINDER SINGH

Calgary

Summary

Experienced with structural analysis, project management, and design implementation. Utilizes advanced engineering software to create efficient and sustainable solutions. Track record of collaboration and effective communication in cross-functional teams.

Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Hardworking and eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.


Professional with strong background in technical support, known for effective problem-solving and customer satisfaction. Skilled in troubleshooting, network administration, and software diagnostics. Valued for collaborative approach and adaptability in dynamic environments. Consistently delivers high-quality results, ensuring seamless team operations and client satisfaction.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Technical Support Executive

Gatestone (Shaw)
11.2024 - Current
  • Streamlined troubleshooting processes for faster resolution times, improving overall productivity.
  • Collaborated with team members to develop new strategies for handling complex technical problems.
  • Maintained comprehensive documentation of customer interactions, ensuring seamless handoff between support staff.
  • Supervised technical support staff service operations and assisted with maintenance advisory.
  • Delivered exceptional technical assistance through both phone and email channels while maintaining professionalism at all times.

CUSTOMER SERVICE REPRESENTATIVE

IOSolutions (ROGERS)
01.2022 - 11.2024
  • Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
  • Responded to telephone inquiries and complaints following standard operating procedures.
  • Followed up with customers regarding product functionality and overall satisfaction.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Maintained an updated knowledge base of current products, services, pricing, promotions.
  • Assisted with training and mentoring new team members.
  • Developed positive relationships with customers through friendly interactions.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Construction Worker

Fateh Construction Ltd.
01.2021 - 12.2021
  • Monitored stock levels and reordered supplies when necessary.
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Maintained clean and organized job sites, contributing to a safe working environment for all employees.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
  • Communicated effectively with vendors regarding stock availability.
  • Interacted effectively with staff through ongoing communication and exchange of information.
  • Implemented sustainable construction practices by incorporating green building techniques whenever possible.
  • Minimized waste materials by carefully calculating required supplies before beginning construction tasks.

CIVIL ENGINEER

BLOCK DEVELOPMENT AND PANCHAYAT OFFICE (GOVERNMENT)
12.2017 - 12.2020
  • Completed design work using computer-aided or manual drafting techniques.
  • Prepared reports and correspondence concerning direction of projects.
  • Performed soil testing to assess suitability for construction projects.
  • Created detailed cost estimates for various civil engineering projects.
  • Conducted surveys and inspections to ensure compliance with safety regulations.
  • Collaborated with architects, planners and other professionals involved in large-scale development projects.

CIVIL SITE ENGINEER

M/S RAM CONTRACTOR
05.2016 - 12.2017
  • Managed daily operations of site personnel, ensuring safety protocols were followed.
  • Coordinated with subcontractors to ensure timely completion of project objectives.
  • Reviewed bids submitted by contractors for accuracy against project scope before awarding contract.
  • Ensured that all necessary permits were obtained prior to the commencement of any works onsite.
  • Performed inspections of materials used in construction projects to ensure quality standards were met.

Education

DIPLOMA - PROJECT MANAGEMENT

SAULT COLLEGE
Sault Sainte Marie, ON
08.2021

BACHELOR ENGINEERING - CIVIL ENGINEERING

CHANDIGARH UNIVERSITY
05.2016

Skills

  • Sales Expertise
  • Money Handling Abilities
  • Customer Service
  • Project Management Abilities
  • Quality Control
  • AutoCAD
  • Project management
  • Cost estimates
  • Construction site management
  • Water distribution systems
  • Scheduling and planning
  • Materials testing
  • Budget control
  • Customer service
  • Critical thinking
  • Data entry
  • Active listening
  • Customer relations

Accomplishments

  • Acted as Lead Design Engineer on multiple signing and pavement marking projects.
  • Built solid relationships with new clients, resulting in increase in revenue.
  • Oversaw large-scale mixed-use, commercial, retail, industrial, institutional and residential development projects.
  • Established new preliminary analysis procedures for topographical and hydrological factors.
  • 4-year volunteer mentor, Indian Rural Civil Engineers.
  • Analyzed and interpreted government regulations impacting Rural development.
  • Designed streets, storm drains, traffic signals, cross over bridges , drains and related municipal facilities.

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Certification

  • Concrete mixed design Training Certificate - 1 month -Ambuja Cement- Dubai , U.A.E.
  • G+2 villas construction Supervision training - 3 months Orient Style contractor - Dubai, U.A.E.
  • Government building construction , project scheduling , budgeting , survey training - Orient Style Contractor - 3 months- Dubai , U.A.E.

Timeline

Technical Support Executive

Gatestone (Shaw)
11.2024 - Current

CUSTOMER SERVICE REPRESENTATIVE

IOSolutions (ROGERS)
01.2022 - 11.2024

Construction Worker

Fateh Construction Ltd.
01.2021 - 12.2021

CIVIL ENGINEER

BLOCK DEVELOPMENT AND PANCHAYAT OFFICE (GOVERNMENT)
12.2017 - 12.2020

CIVIL SITE ENGINEER

M/S RAM CONTRACTOR
05.2016 - 12.2017

BACHELOR ENGINEERING - CIVIL ENGINEERING

CHANDIGARH UNIVERSITY

DIPLOMA - PROJECT MANAGEMENT

SAULT COLLEGE

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