Yacine Boubguira
Etobicoke,ON
Summary
Experienced Professional in Project Management, Business Development, and Marketing. Strong Multitasker and Collaborative Team Player. With expertise in project management, business development, and marketing, I am an experienced professional who excels at multitasking and collaborating within teams. I have a proven track record in successfully managing projects, driving business growth, and delivering excellent customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bilingual Territory Customer Service
Carboline division de RPM
Toronto, ON
01.2023 - Current
- Managing construction projects by: -Responding to customer inquiries with all the technical support (credit analyzing, shipping and receiving, import/export paperwork).
- Offer information, guidance on products or services continuously and developing the backlog work.
- Established effective communication channels between departments to ensure seamless handoffs.
- Maintain records and generate reports
- Finance collection for customers files -Collaborating with all the departments to ensure customer satisfaction by delivering high-quality service.
Communication and Marketing Officer
University of Ontario français
Toronto, ON
10.2022 - 01.2023
- Organized and facilitated various university events
- Managed communication-related emails and interactions with other departments
- Supported the promotion of university products.
Technical Sales Assistant and Customer Advisor
Web help (Bouygues Telecom)
Paris/Algiers
01.2019 - 01.2021
- Managed customer concerns, complaints, and returns when necessary
- Answered calls, listened to customers, and provided excellent customer service
- Assisted customers with technical or billing issues and resolved them.
Sales Representative and Sales Manager
Makeup Forever
01.2016 - 01.2021
- Sold products and addressed customer needs while securing orders from existing or potential sales points
- Achieved departmental goals by managing staff, planning, and evaluating department activities
- Maintained staff by recruiting, selecting, onboarding, and training employees
- Ensured a safe and compliant work environment
- Developed personal growth opportunities.
Education
Bachelor's Degree in Telecommunications and Networks -
University of Science and Technology (Algeria)
01.2017
Bachelor's Degree in Digital Cultures and Information Technologies -
University of Ontario français
Skills
- Teamwork
- Communication
- Creativity
- Product Knowledge
- Data Collection
- Inbound and Outbound Calling
- Account updating
- Report Generation
- Complaint resolution
- Scheduling
- Data Entry
- Information Security
- Paperwork Processing
- Consultative Sales
- Critical Thinking
- Call Management
- Active Listening
- Professional telephone demeanor
Accomplishments
Best customer service representative of the year twice
Best trainer of the year
Best public speaker and MC of the year twice
Best performer of the year 3 times
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Arabic
Native/ Bilingual
Certification
Worker health and safety Awareness
First Aid and CPR/AED level A (BL)
Affiliations
Volunteering for non-profit organizations ( currently as a president for a new program for french speakers in Ontario)
Hiking
travel for cultural experience
Timeline
Bilingual Territory Customer Service
Carboline division de RPM
01.2023 - Current
Communication and Marketing Officer
University of Ontario français
10.2022 - 01.2023
Technical Sales Assistant and Customer Advisor
Web help (Bouygues Telecom)
01.2019 - 01.2021
Sales Representative and Sales Manager
Makeup Forever
01.2016 - 01.2021
Bachelor's Degree in Telecommunications and Networks -
University of Science and Technology (Algeria)
Bachelor's Degree in Digital Cultures and Information Technologies -
University of Ontario français
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