Camping and hicking
Stéphane Matte
Customer Service Supervisor
Delson,Québec
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Bilingual Customer Service Supervisor
Souvenirs Avanti
Montreal, QC
11.2009 - Current
- Evaluated employee records and productivity and submitted evaluation reports.
- Delivered performance reviews, recommending additional training or advancements.
- Created, maintained and updated filing systems for paper and electronic documents.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed detailed plans based on broad guidance and direction.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
Education
No Degree - Economics
McGill University
Montreal, QC 01.1981 - 05.1983
College Diploma (D.E.C) - Management
Cegep Marie-Victorin
Montral, QC 09.1978 - 01.1981
Skills
Staff Management
Strategic planning
Policies and procedures
Verbal and written communication
Improvement initiatives
Coaching and mentoring
Project Management
Creativity
Teamwork
Solution driven
Interests
Timeline
Bilingual Customer Service Supervisor
Souvenirs Avanti
11.2009 - Current
No Degree - Economics
McGill University
01.1981 - 05.1983
College Diploma (D.E.C) - Management
Cegep Marie-Victorin
09.1978 - 01.1981