Viviane Xuewen Chen
Vancouver,British Columbia
Summary
Energetic receptionist offering wealth of experience in interacting with office staff and patients, supply restocking and scheduling appointments. Hardworking, educated and willing to go extra mile to complete tasks.
Overview
13
13
years of professional experience
Work History
Dental Office Receptionist
Lotus Smile Dental
09.2022 - 01.2023
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Managed patient billing processes for timely, accurate payments.
- Provided excellent customer service to create positive experiences and build patient trust.
- Helped patients complete necessary medical forms and documentation.
Receptionist
Regency Toyota
01.2019 - 06.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Front of House Staff Member
Nandos Restaurant
01.2010 - 08.2014
- Established welcoming atmosphere by greeting each guest warmly.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Greeted customers and answered inquiries regarding menu items and specials.
- Cleaned and organized kitchen, dining and service areas.
Education
Certificate - Medical Administrative Assistant
Langara College
Vancouver, BC12.2023
Diploma - Hospitality And Tourism Management
University of Ballarat
Australia06.2010
Skills
- Process Improvement
- Positive Attitude
- Active Listening
- Organizational Skills
- Follow-up Skills
- Attention to Detail
Timeline
Dental Office Receptionist
Lotus Smile Dental
09.2022 - 01.2023
Receptionist
Regency Toyota
01.2019 - 06.2021
Front of House Staff Member
Nandos Restaurant
01.2010 - 08.2014
Certificate - Medical Administrative Assistant
Langara College
Diploma - Hospitality And Tourism Management
University of Ballarat
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