Harmandeep Kaur
Surrey,British Columbia
Summary
Energetic Volunteer offering outstanding telephone etiquette, social media and interpersonal skills. Well-trained individual with past experience working with children and elderly people. Punctual and dedicated to service. Outgoing Volunteer providing experience helping non-profit organization with daily tasks and needs. Friendly and helpful when assisting employees and visitors requesting services. Driven by cause to work diligently to accomplish measurable impact. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals. Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity. Dynamic Dental Receptionist with experience managing front desk operations for heavily trafficked offices. Detail-oriented in chart preparation, following established protocol for records retention and security. Collaborative team member, maintaining positive communication and friendly nature.
Overview
4
4
years of professional experience
Work History
Dental Office Receptionist
Pixie Smile Dental
05.2024 - Current
- Promoted a positive office environment through excellent customer service skills and professional demeanor at all times.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Demonstrated strong multitasking abilities while simultaneously managing phone lines, reception area cleanliness, and general administrative duties.
- Facilitated effective communication between patients, dental staff, and insurance providers to ensure seamless coordination of care.
- Acted as a liaison between patients and dental professionals to address concerns or questions regarding treatment plans, billing issues, or insurance coverage.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Completed patient referrals to other medical specialists.
- Reduced wait times by promptly greeting patients upon arrival and completing check-in procedures efficiently.
- Improved the accuracy of billing processes by diligently verifying insurance coverage information for each patient prior to appointments.
- Optimized front desk operations by handling incoming calls professionally, directing inquiries to appropriate staff members as needed.
- Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.
- Managed patient billing processes for timely, accurate payments.
- Registered and verified patient records before triage with most up-to-date information.
- Processed medical insurance claims and payments.
Housekeeping Aide
Providence Health Care
09.2023 - Current
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
- Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Adhered strictly to company policies and guidelines concerning hygiene practices, upholding a high standard of cleanliness at all times.
- Performed deep-cleaning tasks on a regular basis, ensuring the long-term preservation of hotel assets such as furniture and fixtures.
- Reduced complaints by addressing guest concerns promptly and professionally.
- Assisted in training new hires on housekeeping standards and procedures, ensuring consistent quality across the team.
- Maintained inventory of cleaning supplies, ensuring adequate stock levels for daily operations.
- Reported equipment malfunctions or breakdowns to the supervisor .
- Changed bed linens and collected soiled linens for cleaning.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Handled requests for extra linens, toiletries and other supplies.
Crew Team Member
KFC
03.2023 - Current
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Took orders, prepared meals, and collected payments.
- Used proper techniques to prepare food and ingredients.
- Assisted other team members to achieve goals.
- Collaborated with team members to complete orders.
- Worked well with teammates and accepted coaching from management team.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Packaged menu items into bags or trays and placed drink orders into carriers
- Addressed guest needs, questions, or concerns to create optimum experience onboard
House Cleaner
Dr.Sukhvinder Grewal
05.2023 - 05.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Collaborated with team members to complete large-scale projects within tight deadlines, ensuring top-quality results.
- Increased efficiency in completing tasks by implementing new techniques learned from industry training programs or workshops attended.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Washed and put away kitchen dishes, utensils and glassware.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Changed bed linens and collected soiled linens for cleaning.
- Polished fixtures to achieve professional shine and appearance.
- Hang, cleaned and rehung draperies to maintain freshness.
- Handled requests for extra linens, toiletries and other supplies.
- Completed special housekeeping actions such as turning mattresses on set schedule.
Volunteer
Gurudwara Singh Sabha
05.2020 - 06.2022
- Assisted with special events or programs.
- Maintained clean, neat and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
Education
Associate of Science - Bioinformatics
Langara College
Vancouver, BC09.2024
Skills
- Document Management
- Team Collaboration
- Volunteer Recruitment
- P>Menu memorization
- P>Ordering procedures
- P>Performance improvement
- P>Cash Handling
- P>Food preparation and safety
- P>Customer engagement
- P>Verbal and written communication
- P>Kitchen maintenance
- P>Sandwich preparation
- P>Equipment operation
- P>Cleaning and organization
- P>Food arrangement
- P>Order delivery practices
- P>Beverage preparation
- P>Telephone etiquette
- P>Interactive communication skills
- Insurance Verification
- Billing Procedures
- Office Supply Management
- File Management
- Patient Scheduling
- Follow-up skills
- Payment Processing
- Treatment room setup
- Punctual and Reliable
- Insurance Billing
- Patient documentation
- Accounts Receivable
- Mail Sorting and Distribution
- Phone and Email Etiquette
- Data Entry
- Appointment Scheduling
- Curve Hero program proficiency
Languages
English
Native or Bilingual
French
Elementary
Spanish
Elementary
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Reading , Coding and Playing Sports
- I love to read Books
- I Know how to code C++ and Java Languages on my leisure time
- Played sports such as Chess on national Level during High school as well as ran track too
Timeline
Dental Office Receptionist
Pixie Smile Dental
05.2024 - Current
Housekeeping Aide
Providence Health Care
09.2023 - Current
House Cleaner
Dr.Sukhvinder Grewal
05.2023 - 05.2024
Crew Team Member
KFC
03.2023 - Current
Volunteer
Gurudwara Singh Sabha
05.2020 - 06.2022
Associate of Science - Bioinformatics
Langara College
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