Graduate student with Bachelor of Arts in Economics and previous experience interning in fast-past, global market organization. Excels at analytics, budgeting and forecasting to create opportunities for growing and thriving businesses.
Hi, I’m
Xinlu (Cindy) Chen
Toronto,ON
Summary
Overview
4
years of professional experience
Work History
Guangzhou Gengjia Trading Co. Ltd
Business Analyst Assistant
05.2023 - 08.2023
Job overview
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
OJI Legal Services Professional Corporation
Business Analyst Assistant
10.2022 - 11.2022
Job overview
- Developed strong understanding of legal industry and HR functions through research and engaging with industry professionals; learned and implemented strategies to attract and retain new talent
- Collaborated with business analyst team to promote company's new services through online channels; performed SWOT analysis to identify opportunities for targeting specific markets
- Recognized significance of corporate social responsibility strategies in enhancing company's reputation
- Exhibited outstanding leadership abilities by coordinating team to complete tasks according to schedule and delegating work based on project requirements
YiFang Fruit Tea
Tearista
03.2022 - 06.2022
Job overview
- Prepared fruit tea beverages following standard recipes and operating procedures while operating cash register to facilitate sales
- Provided friendly and individualized customer service by advising on beverage choices and addressing product-related questions
- Organized equipment and supplies, ensured food preparation and storage and cleanliness of overall equipment and work environment
- Exhibited outstanding interpersonal communication and intercultural networking skills through daily interactions with guests
Guangzhou Cango Automotive Information Consultation Service Co.
Administrative Assistant
07.2019 - 08.2019
Job overview
- Organized and recorded consumer information while classifying diverse information for ease of retrieval
- Attended meetings between senior leaders and stakeholders to record detailed meeting minutes for future distribution
- Maintained strong communication with internal team while delegating tasks to maximize company's efficiency; completed daily tasks such as filling out required paperwork and documents while providing suggestions to enhance productivity
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment
IKEA
Sales Representative
04.2019 - 06.2019
Job overview
- Assessed customer needs, addressed questions regarding products and provided assistance to maximize sales by ensuring high levels of customer satisfaction
- Organized and stocked departmental items and maintained clean and tidy environment within store while ensuring updated product prices and labels
- Developed strong communication skills while resolving customer conflicts and maintaining active communication and cooperation with team
- Retained excellent client satisfaction ratings through outstanding service delivery
Education
University of CalgaryCalgary, Canada
Bachelor of Arts from Economics
06.2022
University Overview
- CGPA: 3.55/4.00
- Academic Accolades: Dean's List [Winter 2022, Winter 2021]
- Relevant Coursework: Computer Applications in Economics [A-]; Economics of Health [A]; Money & Banking [A-]; Political Economic Urban Geography [A]; The Global Trading System [A-]; Use of Statistics in Economics [A-]
Guangzhou Nanfang CollegeGuangzhou, China
Transferred from English
07.2019
University Overview
- CGPA: 86.86%
University of TorontoToronto
Master of Science from Master of Information
2023.09 - Current (1 year & 7 months)
University Overview
Skills
- Technical Proficiencies: Microsoft Excel, Python & Adobe Photoshop
- Professional Skills: Customer Service, Data Entry, Administrative Support, Cash Flow Analysis, Conflict Resolution, Formal Reports & Sales Operations, Project Management
- Qualitative Skills: Organization, Collaboration, Leadership, Time Management & Attention-to-Detail
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you really look closely, most overnight successes took a long time.
Timeline
University of Toronto
Master of Science from Master of Information
2023.09 - Current (1 year & 7 months)
Business Analyst Assistant
Guangzhou Gengjia Trading Co. Ltd
05.2023 - 08.2023
Business Analyst Assistant
OJI Legal Services Professional Corporation
10.2022 - 11.2022
Tearista
YiFang Fruit Tea
03.2022 - 06.2022
Administrative Assistant
Guangzhou Cango Automotive Information Consultation Service Co.
07.2019 - 08.2019
Sales Representative
IKEA
04.2019 - 06.2019
University of Calgary
Bachelor of Arts from Economics
Guangzhou Nanfang College
Transferred from English
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