Dynamic IT Project Manager and Business Analyst with a proven track record at Technology Solve, excelling in project management and change management. Expert in data migration and UAT coordination, I foster cross-functional collaboration and deliver strategic solutions, enhancing operational efficiency and user adoption. Organized and results-driven, I ensure compliance and drive project success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
IT Project Manager/Business Analyst (8 weeks Contract)
Technology Solve
Brandon, MB
02.2025 - Current
Oversaw project scope, cost, schedule, and deliverables to ensure successful project delivery.
Applied project management techniques for planning, monitoring, reporting, change control, and risk/issue management in a large-scale data conversion and migration project.
Directed system integration and cloud migration projects, optimizing performance and cost-efficiency for client infrastructure.
Managed UAT planning and execution for Salesforce and Microsoft 365 implementations, improving system reliability and user adoption.
Configured and tested SSO, IAM, and Google Workspace provisioning across tools like Slack, Zoom, and Asana.
Coordinated SSO and IAM configuration across applications, enhancing security and user access management.
Provided end-to-end support in deploying Google Workspace tools to streamline collaboration across business units.
Ensured adherence to timelines, budgets, and specifications for optimal outcomes.
Collaborated with cross-functional teams to align project goals and drive efficient project execution.
Fostered a culture of teamwork and accountability to ensure timely completion of tasks.
Automated data reconciliation processes using Apps Script and Python for post-migration accuracy.
Managed relationships with external vendors and partners to ensure timely delivery of solutions and services.
Negotiated contracts and service agreements to improve delivery timelines and maintain high quality.
Created and managed the project budget, ensuring all expenditures tracked and aligned with approved budget.
Proactively identified cost overruns and implemented strategies to maintain financial control.
Regularly updated stakeholders on project progress through reports and presentations.
Ensured transparency by escalating issues and addressing concerns through appropriate channels.
Identified potential risks and issues, implementing mitigation strategies to avoid delays and cost overruns.
Conducted regular risk assessments to ensure timely risk resolution.
Created and maintained accurate, comprehensive project documentation.
Ensured full compliance with Government standards, practices, and processes throughout the project lifecycle.
SENSUS PROJECT
Senior Business Analyst (Hybrid)
IOS Solutions Contact Center
Quebec & Manitoba
10.2024 - 02.2025
Spearheaded SAP process design and implementation, conducting GAP analysis and aligning business processes with system functionality.
Migrated enterprise collaboration tools to Google Workspace, integrating with Slack and Zoom via SCIM.
Conducted stakeholder interviews and translated business needs into system requirements.
Facilitated UAT sessions for enhanced communication and cybersecurity projects, collecting user feedback and refining deliverables.
Created documentation for automated workflows, IAM configurations, and system onboarding.
Participated in data migration and cleanup activities post-acquisition.
Worked with IT teams to roll out Google Workspace collaboration tools and enhance SSO integration processes.
Led data conversion, UAT, and system integration efforts, ensuring seamless transitions and optimal performance.
Collaborated with stakeholders to resolve data conflicts, refine workflows, and optimize post-implementation support.
Delivered end-user training, solution scoping, and change management, driving adoption and operational improvements.
Business Analyst
TopHills Consulting Inc.
Winnipeg, Manitoba
04.2023 - 10.2024
Defined and documented process requirements, including SQL data processes, user interface designs, and workflows for the launch of a retail banking app in Ghana.
Conducted GAP analyses to identify business process discrepancies, aligning workflows and structures with SAP and API functionalities.
Oversaw SharePoint migration and reconfiguration, ensuring seamless knowledge transfer and operational continuity.
Executed unit testing for prototypes, ensuring robust system configurations and facilitating knowledge transfer.
Supported security testing, data conversion, and system response evaluations for mobile applications.
Provided post-implementation support to end-users, ensuring seamless production system operations.
Engaged stakeholders in solution scoping, planning, and Joint Application Design (JAD) sessions to capture business requirements and align technical solutions.
Collaborated with cross-functional teams to communicate requirements effectively across development and implementation phases.
Managed integration platforms (e.g., Mulesoft, Boomi, Informatica) to ensure successful project cycles for mobile app launches.
Utilized tools like Microsoft Teams and SharePoint for collaboration, document management, and project tracking.
Led data protection projects, ensuring compliance with regulatory standards and implementing secure processes for handling sensitive information.
Conducted enterprise-wide UAT and training sessions for SharePoint Online rollout.
Worked with IT security to implement SSO and IAM across SharePoint and internal tools, reducing unauthorized access risks.
Collaborated across departments during system changes to ensure regulatory compliance and data integrity post-M&A.
Consulted on IT project delivery and digital transformation strategies for multiple clients.
Supported migration of on-premises ERP systems to cloud-based solutions.
Designed reconciliation workflows, automating tasks to enhance efficiency and reduce errors.
Identified critical points in data validation and comparison to improve overall data accuracy.
Directed cross-functional teams to deliver successful project outcomes, achieving milestones on time and within budget.
Coordinated high-profile initiatives, such as integration projects during the Shaw/Rogers acquisition, addressing risks, streamlining processes, and ensuring compliance.
Key Projects:
Diamond Bank mobile application project in Nigeria
Launch of retail Banking app in Ghana West Africa
Shaw Communications SharePoint Project and Integration Project with Rogers
Business Analyst
Shaw Communications
Winnipeg
02.2022 - 04.2023
Led the Shaw Communications fibre migration project, conducting a current state analysis and needs assessment to facilitate a seamless transition to a new operational framework.
Spearheaded Identity and Access Management (IAM) initiatives, leveraging Okta for SSO configuration, SCIM provisioning, and integration with internal tools to enforce secure authentication across platforms.
Collaborated with cybersecurity and IT teams to optimize SSO and IAM architecture across legacy and newly integrated systems, improving user lifecycle management and reducing access risks.
Developed and documented SSO/IAM protocols; streamlined identity management.
Managed business analysis for SharePoint and cloud platform integration projects.
Supported integration of Google Workspace tools for remote project teams during pandemic-related shifts.
Played a key role in the migration of legacy collaboration tools to Google Workspace during internal systems consolidation.
Oversaw UAT cycles, test planning, and business sign-off for SharePoint site deployments.
Coordinated post-M&A IT integration with Rogers; validated system and data alignment.
Collaborated with cybersecurity, compliance, and legal teams to meet ITIL standards and ensure audit readiness.
Defined business requirements for implementing SSO and contributed to improvements in IAM compliance processes.
Supervised decommissioning of communication towers and installation new galvanized towers and fibre options for network expansion.
Completed gap analysis to identify deficiencies and recommend software solutions to improve process automation and enhance service delivery.
Assembled and directed a project team to evaluate AI/NLP software options, ensuring alignment with business needs and project goals for timely case ascertainment and staging data.
Developed an implementation roadmap that detailed the necessary resources for successful project execution and included an evaluation plan for subsequent project phases.
Directed the deployment of advanced fiber technology by overseeing infrastructure integration. Assessed and selected technology options to ensure alignment with organizational objectives and designed a secure architecture to support high-speed, reliable connectivity.
Acted as a liaison between technical teams and executive stakeholders to achieve compliance standards and operational goals. Coordinated security measures, established secure remote access protocols, and addressed regulatory requirements to maintain data integrity and service quality throughout the migration.
Ensured reconciliation processes met internal and external compliance standards, managed associated risks, and upheld auditing and regulatory requirements to support financial and operational integrity.
Key Projects:
Fibre Migration Project
Software Solutions, Integrations and Automation
Infrastructure & Compliance Management
Business Analyst
Diamond Bank PLC – Investment Banking
12.2017 - 02.2022
Successfully implemented SharePoint application for the Human Resources department, configuring user permissions, creating sites, and administering Office 365.
Spearheaded the migration of Google Workspace tools, including Gmail, Google Drive, Google Docs, and Google Sheets, to enhance collaboration and productivity among teams.
Oversaw the integration of Google Workspace into existing IT infrastructure, ensuring seamless adoption and minimal disruptions.
Led SharePoint Online migration and IAM setup, enabling secure document sharing and team sites.
Led the launch of the retail banking app, leveraging Google Workspace tools to streamline workflows, improve communication, and enhance customer experience.
Utilized SharePoint to streamline HR processes, improve collaboration, and enhance document management.
Collaborated with HR stakeholders to design and implement a customized SharePoint solution, ensuring alignment with business requirements.
Defined project scope by conducting thorough requirements analysis, business systems, outlining impacts, outcome criteria, and measurable actions to guide project development and organizational development.
Conducted GAP analysis for retail banking app, investment banking, and enterprise CRM tools, ensuring high user satisfaction.
Collaborated with IT security to design and enforce IAM and SSO policies across critical applications.
Worked with e-commerce websites, payment gateways, APIs, and SaaS solutions to ensure project success.
Developed comprehensive functional specifications, assembling software development life cycle (SAAS) and analyzing data to provide clear direction for technical teams.
Engaged in workshops to identify and address solution gaps and ensure comprehensive solutions via disaster recovery planning.
Contributed to solution design activities, offering valuable insights, technical experience, change management and recommendations.
Provided integration requirements for third-party and external systems, ensuring seamless connectivity.
Reviewed data conversion approaches for objects within the scope of the functional area.
Contributed to the batch job schedule and parameter definition process.
Validated business process design deliverables to ensure alignment with requirements.
Determined User Acceptance Testing (UAT) scripts for comprehensive testing.
Provided input and support for the development of technical architecture deliverables and process mapping.
Actively participated in Solution testing during Integration, automation and User Acceptance Testing phases.
Conducted regular training sessions for new team members to improve product knowledge and customer service skills.
Worked as project administrative manager in conjunction with IT services department in procurement services for the General Services Division and digital transformation of procurement services for the Bank.
Communicated reconciliation findings and progress to stakeholders through comprehensive reporting, translating technical results into actionable insights for both technical and business teams.
Key Projects & Achievements:
Jumia E-Commerce Project: Focused on enhancing online retail in Nigeria.
Successfully launched the retail banking app, leveraging Google Workspace tools to streamline workflows, improve communication, and enhance customer experience.
SharePoint project for Human Resources: Streamlined HR processes.
Digital Transformation of Administrative Procurement Services: Improved procurement efficiency.
Automated tasks and streamlined workflows using Google Workspace tools, reducing manual errors and saving time.
Business Analyst
Diamond Bank PLC - Retail Banking
06.2012 - 12.2017
Identified, analyzed current state, defined future state, and recommended strategic user- friendly solutions to meet business and risk management needs.
Led the digital transformation of business processes, leveraging Google Workspace to automate tasks, streamline workflows, and improve communication.
Ensured the secure use of Google Workspace tools, implementing measures to protect against cyber threats and maintain compliance with banking regulations.
Assessed business analysis work and recommended performance improvements, reconciliation and clients’ relationships.
Elicited, analyzed, communicated, and documented business planning requirements from stakeholders.
Prepared and presented strategy development and project planning on a weekly and monthly basis to Management using Microsoft Excel, Word, and PowerPoint.
Worked on a digital transformation project focused on improving the customer journey on the bank’s website and mobile applications.
Acquire solution knowledge for post-implementation support and quality assurance design.
Reviewed data definitions for clients, funding requests for approved projects and assess their impact on all modules, resolving conflicts through collaboration with other leads.
Solicited and ensured input from various locations/sites to capture diverse perspectives.
Ensured that business requirements at the lowest level of details are met by the SAP system.
Reviewed and provided feedback to the change management and release management team on communication efforts, change plans, job role definitions, and training materials for client business improvement and profitability.
Created visual process maps and diagrams (flowcharts, swimlane diagrams) to represent both current and future state processes, facilitating discussions around process optimization.
Managed project documentation and ensured that all records were up-to-date and appropriately stored using predefined naming conventions and filing systems.
Trained and oversaw a team of 8 Sales staff, monitored and appraised their performances on a quarterly basis.
Key projects and achievements:
Business Analysis & Strategy Development
Digital Transformation Initiatives
Team Management & Performance Improvement
Implemented robust security measures to protect sensitive data and ensure compliance with regulatory requirements.
Project Manager
Lagos State Public Works
Lagos
01.2009 - 03.2012
Developed comprehensive project plans for flood management and drainage construction, aligning with the guidelines set by the United Nations and Lagos State Government.
Conducted environmental and feasibility assessments to identify high-risk flood zones and prioritize construction areas.
Collaborated with key stakeholders, including government agencies, environmental experts, and community leaders, to ensure project alignment with sustainable development goals (SDGs).
Oversaw procurement processes for equipment, materials, and services, ensuring compliance with UN and government financial regulations.
Supervised the design and construction of drainage systems, embankments, and other flood control structures to ensure quality, safety, and environmental sustainability.
Monitored construction progress, ensuring timelines are met and addressing any delays or challenges promptly.
Implemented risk mitigation strategies to handle unforeseen circumstances, such as extreme weather or technical difficulties.
Facilitated regular communication between Lagos State Government, UN agencies, and local communities to ensure transparency and public involvement.
Prepared and submitted detailed progress reports to the United Nations and relevant government departments, highlighting project milestones, risks, and outcomes.
Organized site visits and project briefings for UN officials, showcasing project impact and sustainability efforts.
Ensured adherence to international standards and local regulations regarding flood management and construction.
Conducted regular quality assurance checks, audits, and evaluations to ensure the durability and efficiency of drainage infrastructure.
Developed community awareness programs to educate residents on flood preparedness and environmental conservation.
Established long-term monitoring frameworks to assess the effectiveness of flood mitigation efforts post- construction.
Evaluated project outcomes and recommended improvements for future flood management initiatives.
Key Projects:
Project Planning and Development
Community Engagement and Education
Project Execution & Oversight
Education
Diploma certificate - Network Systems Engineering
CDI COLLEGE Vancouver
12.2024
Bachelor of Science - Surveying & Geoinformatics Engineering