Ximena Guzman
Sacramento
Summary
I hold a current BLS certification (ID: 02311UV) and am pursuing my nursing degree with the goal of becoming a Certified Registered Nurse Anesthetist (CRNA). I have always been passionate about the medical field and am dedicated to developing my skills, expanding my knowledge, and contributing to high-quality patient care.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Manager
Reflection Shoes
01.2024 - 08.2025
- Oversaw daily store operations, ensuring optimal customer service and staff performance.
- Developed training programs for new employees, enhancing team efficiency and product knowledge.
- Analyzed sales data to identify trends, informing inventory management and merchandising strategies.
- Implemented visual merchandising standards, improving store layout and product presentation.
- Coordinated promotional events, driving customer engagement and increasing foot traffic.
- Managed employee schedules, optimizing labor costs while maintaining adequate staffing levels.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Sales Associate
Reflection Shoes
07.2023 - 08.2025
- Assisted customers in selecting footwear based on individual needs and preferences.
- Maintained visual merchandising standards to enhance product presentation and sales.
- Processed transactions accurately using point-of-sale systems, ensuring efficient service.
- Collaborated with team members to achieve daily sales targets and improve store performance.
- Trained new associates on product knowledge and customer service best practices.
- Resolved customer inquiries and complaints promptly to ensure satisfaction and loyalty.
- Conducted inventory counts and restocked merchandise to maintain optimal stock levels.
Education
No Degree - Nursing
Sacramento City College
Sacramento, CASkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Retail operations
- Employee scheduling
- Sales growth
- Strategic thinking
- Adaptability and flexibility
- Verbal and written communication
- Scheduling and planning
- Workplace safety compliance
- Employee supervision
- Inventory management
- Process improvement strategies
- Customer service and satisfaction
Certification
02311UV bls
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Reflection Shoes
01.2024 - 08.2025
Sales Associate
Reflection Shoes
07.2023 - 08.2025
No Degree - Nursing
Sacramento City College