Ximena Bravo Becerra
North Vancouver ,Chile
Summary
Motivated and friendly worker with a flexible schedule and willing to work weekends. Work collaboratively with team members and provide excellent customer service. Experienced vegan pastry chef with 8-year record of success. Consistently produces high-quality dishes to give every customer memorable experience, especially if is in alimentary allergy.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Manager
Laserdome Plus
03.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Vegan pastry chef
LLafkËlen vegan pastry
06.2016 - 08.2023
- Enforced standards for meal service, presentation and quality of food items across kitchen shifts
- Interviewed, trained and hired kitchen staff and launched operational improvements, reducing diner wait time for food preparation and service
- Executed and enforced appropriate work-flow and quality controls for food quality and temperature
- Reduced waste by improving inventory control and product rotation before expiration dates
- Conducted daily inspections to complete food sanitation and kitchen equipment safety reports
- Supervised food preparation, plating and presentation to increase quality
- Built positive relationships with customers by visiting tables and engaging in friendly conversations
- Monitored kitchen operations to maintain proper sanitation and quality assurance.
Retail Salesperson
Maui and Sons
06.2017 - 12.2018
- Evaluated customer needs and made appropriate product recommendations
- Resolved customer issues using listening skills, professional attitude and problem-solving techniques
- Handled cash and credit transactions, issued correct change and processed online orders
- Shelved and stocked products in appropriate locations
- Trained new employees regarding sales strategies, customer service techniques and company policies
- Used POS system to complete sales and process customer transactions
- Helped maintain clean and orderly work environment.
Retail Salesperson
Andesgear
01.2012 - 06.2017
- Evaluated customer needs and made appropriate product recommendations
- Handled cash and credit transactions, issued correct change and processed online orders
- Notified supervisors of inventory shortages, damages and changes
- Developed long-term business relationships with customers to promote continued business
- Helped maintain clean and orderly work environment
- Used POS system to complete sales and process customer transactions
- Resolved customer issues using listening skills, professional attitude and problem-solving techniques.
Sales Assistant
CT-Carmen Toledo Boutique
05.2010 - 12.2011
- Utilized effective communication and persuasion skills to upsell and cross-sell products
- Helped customers with refunds and product returns
- Greeted customers warmly and offered assistance in finding needed merchandise
- Greeted and directed visitors based on their needs.
Education
High School Diploma -
Monseñor maule Lorraine
Bachelor of Science: Nutrition and dietetics -
Universidad Católica Del Maule
01.2019
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff training and development
Languages
Spanish
Native or Bilingual
English
Professional Working
Portuguese
Elementary
Certification
- Food handler certificate Canadian Institute of food safety 2024,October
Timeline
Assistant Manager
Laserdome Plus
03.2024 - Current
Retail Salesperson
Maui and Sons
06.2017 - 12.2018
Vegan pastry chef
LLafkËlen vegan pastry
06.2016 - 08.2023
Retail Salesperson
Andesgear
01.2012 - 06.2017
Sales Assistant
CT-Carmen Toledo Boutique
05.2010 - 12.2011
Bachelor of Science: Nutrition and dietetics -
Universidad Católica Del Maule
High School Diploma -
Monseñor maule Lorraine
Similar Profiles
Mustafa Ege TaslicayMustafa Ege Taslicay
Party Host at Laserdome PlusParty Host at Laserdome Plus
Mackenzie PytashMackenzie Pytash
Manager at LaserdomeManager at Laserdome
Fabienne KuhnFabienne Kuhn
Mental Health and Substance Use Counsellor at Peak HouseMental Health and Substance Use Counsellor at Peak House