Xiaoyu Xu
Vancouver,Canada
Summary
I work as a marketing intern at Hainle Vineyards Estate Winery Ltd., Richmond.
- Proven track record with six years of sales and client service experience.
- Demonstrated success in local sales and client service in Vineyard and TCM clinic.
Overview
16
16
years of professional experience
Work History
Marketing Intern
Hainle Vineyards Estate Winery Ltd.
Richmond, Canada
05.2024 - Current
- Enhanced client satisfaction through efficient appointment management, increasing repeat bookings by 30%.
- Improved patient record accuracy by implementing a streamlined CRM process, reducing errors by 20%.
- Increased revenue by 15% through proactive client follow-ups and promotion of updated services.
- Successfully organized and delivered TCM family courses, boosting client engagement by 25%.
Representative & Customer Service
Tianyi Health Center
Richmond, Canada
06.2024 - 09.2024
- Boosted event attendance by 40% by promoting company products and services at various events.
- Achieved a 20% increase in wine sales through strategic serving and marketing techniques.
- Negotiated successful partnerships, resulting in a 25% increase in brand visibility.
Founder- Healthcare Travel
Shanghai Maishi Consulting Ltd.
Shanghai, China
02.2020 - Current
- Developed strong partnerships with Malaysia's governmental and private healthcare institutions.
- Attracted 200,000 views by creating high-impact content on multiple social media platforms.
- Established a successful business by identifying and promoting market competitiveness service.
- Facilitated over 100 client medical visas and travel itineraries, ensuring seamless healthcare travel experiences.
Major Customer Manager & Ship Surveyor
China Classification Society Shanghai Branch
Shanghai, China
07.2008 - 08.2023
- Directed over 200 client training programs, leading to 95% customer satisfaction.
- Approved more than 200 electrical drawings, ensuring compliance and quality.
- Organized technical events and annual parties, enhancing client relationships and retention by 35%.
Insurance Broker
Mingya Insurance Brokers Ltd.
China
01.2018 - 08.2023
- Consulted over 100 families' coverage plans, achieving a 95% customer satisfaction rate.
- Successfully managed client claims, resulting in a 30% faster resolution rate.
Education
Master of Energy Management -
New York Institute of Technology
Vancouver, BC05.2024
Master of Business Administration -
Renmin University of China
05.2015
Bachelor of Engineering (Automation) -
Shanghai Maritime University
05.2008
Skills
- BC Driver’s license
- Serve It Right certificate
- Fluent English & native Mandarin speaker
- Proficient in Cashier & Bookkeeping
- Microsoft Office and Google G-Suite
- Experienced with CRM systems
- Social Media Marketing
Volunteer Experience
- Event Assistant, Renmin University of China Canada Alumni, Richmond, BC, 06/01/24, 10/01/24, 4 Months,
- Stage Assistant, Place des Art, Coquitlam, BC, 06/01/24, 10/01/24, 4 Months
- Dock Assistant, Burnwater Dragon Boat Race, Vancouver, BC, 05/01/24
- Stage Assistant, Vancouver Cherry Blossom Festival & Sakura Days Japan Fair, 04/01/24
Timeline
Representative & Customer Service
Tianyi Health Center
06.2024 - 09.2024
Marketing Intern
Hainle Vineyards Estate Winery Ltd.
05.2024 - Current
Founder- Healthcare Travel
Shanghai Maishi Consulting Ltd.
02.2020 - Current
Insurance Broker
Mingya Insurance Brokers Ltd.
01.2018 - 08.2023
Major Customer Manager & Ship Surveyor
China Classification Society Shanghai Branch
07.2008 - 08.2023
Master of Energy Management -
New York Institute of Technology
Master of Business Administration -
Renmin University of China
Bachelor of Engineering (Automation) -
Shanghai Maritime University