Xiaoyu Xu
Vancouver,Canada
Summary
I work as a marketing intern at Hainle Vineyards Estate Winery Ltd., Richmond.
- Proven track record with six years of sales and client service experience.
- Demonstrated success in local sales and client service in Vineyard and TCM clinic.
Overview
16
16
years of professional experience
Work History
Marketing Intern
Hainle Vineyards Estate Winery Ltd.
05.2024 - Current
- Enhanced client satisfaction through efficient appointment management, increasing repeat bookings by 30%.
- Improved patient record accuracy by implementing a streamlined CRM process, reducing errors by 20%.
- Increased revenue by 15% through proactive client follow-ups and promotion of updated services.
- Successfully organized and delivered TCM family courses, boosting client engagement by 25%.
Representative & Customer Service
Tianyi Health Center
06.2024 - 09.2024
- Boosted event attendance by 40% by promoting company products and services at various events.
- Achieved a 20% increase in wine sales through strategic serving and marketing techniques.
- Negotiated successful partnerships, resulting in a 25% increase in brand visibility.
Founder- Healthcare Travel
Shanghai Maishi Consulting Ltd.
02.2020 - Current
- Developed strong partnerships with Malaysia's governmental and private healthcare institutions.
- Attracted 200,000 views by creating high-impact content on multiple social media platforms.
- Established a successful business by identifying and promoting market competitiveness service.
- Facilitated over 100 client medical visas and travel itineraries, ensuring seamless healthcare travel experiences.
Major Customer Manager & Ship Surveyor
China Classification Society Shanghai Branch
07.2008 - 08.2023
- Directed over 200 client training programs, leading to 95% customer satisfaction.
- Approved more than 200 electrical drawings, ensuring compliance and quality.
- Organized technical events and annual parties, enhancing client relationships and retention by 35%.
Insurance Broker
Mingya Insurance Brokers Ltd.
01.2018 - 08.2023
- Consulted over 100 families' coverage plans, achieving a 95% customer satisfaction rate.
- Successfully managed client claims, resulting in a 30% faster resolution rate.
Education
Master of Energy Management -
New York Institute of Technology
Vancouver, BC05.2024
Master of Business Administration -
Renmin University of China
05.2015
Bachelor of Engineering (Automation) -
Shanghai Maritime University
05.2008
Skills
- BC Driver’s license
- Serve It Right certificate
- Fluent English & native Mandarin speaker
- Proficient in Cashier & Bookkeeping
- Microsoft Office and Google G-Suite
- Experienced with CRM systems
- Social Media Marketing
Volunteer Experience
- Event Assistant, Renmin University of China Canada Alumni, Richmond, BC, 06/01/24, 10/01/24, 4 Months,
- Stage Assistant, Place des Art, Coquitlam, BC, 06/01/24, 10/01/24, 4 Months
- Dock Assistant, Burnwater Dragon Boat Race, Vancouver, BC, 05/01/24
- Stage Assistant, Vancouver Cherry Blossom Festival & Sakura Days Japan Fair, 04/01/24
Timeline
Representative & Customer Service
Tianyi Health Center
06.2024 - 09.2024
Marketing Intern
Hainle Vineyards Estate Winery Ltd.
05.2024 - Current
Founder- Healthcare Travel
Shanghai Maishi Consulting Ltd.
02.2020 - Current
Insurance Broker
Mingya Insurance Brokers Ltd.
01.2018 - 08.2023
Major Customer Manager & Ship Surveyor
China Classification Society Shanghai Branch
07.2008 - 08.2023
Master of Energy Management -
New York Institute of Technology
Master of Business Administration -
Renmin University of China
Bachelor of Engineering (Automation) -
Shanghai Maritime University