Sandeep Nahal
New Westminster,Canada
Summary
Professional with high standards and focus on achieving results. Background includes overseeing registration processes, enhancing operational efficiency, and ensuring compliance with policies. Strong emphasis on team collaboration, adaptable to changing needs, and reliable in delivering consistent outcomes. Skilled in problem-solving, process improvement.
Overview
19
19
years of professional experience
Work History
Registration Supervisor
Vancouver General Hospital
11.2023 - Current
- Supervise and support Registration/Bed Reservation/Pre-Admission Clerks
- Support manager with staffing (vacation requests, sick-call coverage, leave of absence requests) and carious administrative tasks
- Provide coverage for desks
- Providing orientation to new employees
- Communicating with the staff of changes or new processes
- Oversee day to day operational requirements
- Editing incorrection information & input errors
- Develop new work methods, procedures and identify problems and alternative solutions
- Compile and analyze data involving the interpretation and application of policies and procedures
- Provide input into the selection of staff by interviewing applicants and making recommendations
- JOHS Committee Member(Joint Occupational Safety and Health)
- Supporting Richmond for CST- Cerner Go-Live
Switchboard/Patient Information
Richmond General Hospital
10.2017 - Current
- Answer phone calls and manage multiple lines
- Direct patients within the hospital
- Overhead page codes
- Responsible for collecting payments from patients
- Responsible for safe-keeping patients valueable
Co-Owner
Menchies
09.2016 - Current
- Hiring new employees
- Scheduling all employees
- Ordering and purchasing needed supplies
- Supporting and leading by example
- Enforcing team work
- Maintaining and filing all paperwork high attention to detail
- Continue to train and develop standards to ensure procedures are met to standards
- Responsible for payroll
- Monitoring budget
- Responsible for dealing with customer complaints and meeting customer satisfaction
Bed Booking (Patient Management)
Richmond General Hospital
02.2007 - Current
- Responsible for discharging and transferring patients
- Assigning new PHN (Personal Health Number) for newborns
- Responsible for recording deceased patient’s information in morgue book and notifying organ donor line
- Responsible for releasing a body from the morgue with proper paperwork and paging security
- Responsible for coordinating with wards for inpatient beds/patient transfers from emergency/surgical daycare and any other ward
- Responsible for proper paperwork to be done for a corner’s case
Clerical Supervisor (RASC Specialist Clinic)
St. Paul’s Hospital
01.2022 - 11.2023
- Supervise and support clerical staff for the department
- Manage the physician schedule for 8 clinics
- Maintain the flow of the department
- Scheduling for Residents and Medical students
- Assist Managers and Drs in any new office assignments
- Covering desks when no coverage
- Maintaining and ordering supplies
- Providing orientation to new employees
- Communicating with the staff of changes or new process
- Overhead billing
Pharmacy Technician Supervisor
HealthPlus Pharmacy
02.2009 - 04.2017
- Compounding creams, ointments
- Filling prescriptions and data entry
- Cashier duties, answering phones
- Responsible for ordering stock, shelving stock
- Keeping track of inventory
- Returning expired medications back to disturbutor
- Filling out medication reviews with patients
- Scheduling Technicians
Bed Booking – Patient Access
Surrey Memorial Hospital
02.2014 - 10.2016
- Admit patient into the hospital
- Discharge/transfer patients in the computer (Meditech)
- Accomodate the surgical slate into the appropriate wards
- Attending the bed management meetings
Co-Owner
Quiznos
03.2011 - 11.2015
- Hiring new employees
- Scheduling all employees
- Ordering and purchasing needed supplies
- Responsible for dealing with customer complaints and meeting customer satisfaction
- Supporting and leading by example
- Enforcing team work
- Maintaining and filing all paperwork high attention to detail
- Continue to train and develop standards to ensure procedures are met to standards
- Responsible for payroll
- Responsible that employees stores the food under the requirements for restaurants
Emergency Registration Clerk
Richmond General Hospital
02.2007 - 01.2012
- Responsible for completing emergency triage registration
- Responsible for admitting surgical daycare, maternity and sleep clinic patients
- Checking patient’s eligibility and completing insurance forms for out of province/out of country patients and self pay patients
- Ensuring patient confidentialty/safety by flagging patients in the system
- Responsible for processing paperwork for patients who are being admitted as an inpatient from the emergency department
- Responsible for organizing patients chard filing in TD order for health records
- Responsible for announcing/responding to codes in emergency department and performing switchboard duties during graveyard shifts
Stenographer/MOA
X-RAY 505
02.2007 - 05.2008
- Stenographer, answering phone calls and booking appointments
- Responsible for faxing the reports to correct requesting doctors
Education
Human Resources Management
Simon Fraser University
11.2025
Release of Information
Douglas College
06.2022
Human Resources Essential
Fraser Valley Continuing Education
Langley, BC04.2021
Essential Leadership Skills
Fraser Valley Continuing Education
Langley, BC03.2021
Supervisory Skills Level 3
Fraser Valley Continuing Education
Langley, BC02.2021
Supervisory Skills Level 2
Fraser Valley Continuing Education
Langley, BC12.2020
Supervisory Skills Level 1
Fraser Valley Continuing Education
Langley, BC11.2020
Medical Office Assistant
Vancouver Career College
Surrey, BC02.2007
Pharmacy Technician
Vancouver Career College
Surrey, BC08.2006
Skills
- Fluent in English, Punjabi and Hindi
- Not intimidated of long hours of work
- Excellent time management and organizational skills
- Able to work independently and in a team environment
- Excellent analytical, communication and interpersonal skills
- Able to handle multiple assignments in a timely manner and meeting assigned deadlines
- Self-starter and highly motivated
- High degree of personal integrity and maturity
- Able to multi-task and work under pressure
- Willingly seeks responsibility beyond what is assigned
- Typing speed of 60 wpm
- Advanced knowledge of (Excel, Work, Outlook, PowerPoint)
- Knowledge of PCIS, Ministry of Health, Pharmanet and CMS Teletracking, CST Cerner
- Knowledge of ESP Scheduling System (View only)
- Valid BC Driver’s license (Class 5)
Learning Hub Courses
- Attendance Management, 2023-09-01
- Budget Management, 2023-09-01
- Core Pathway – The Discipline Process, 2023-09-01
- Employer Rights in a Unionized Environment, 2023-09-01
- Grievances, 2023-09-01
- Management Essentials, 2023-09-01
- Meeting Management, 2023-09-01
- Performance Management, 2023-09-01
- Prosci Change Management eLearning – Introduction to Leading Change, 2023-08-01
- Prosci Change Management eLearning – Introduction to ADKAR, 2023-08-01
- Prosci Change Management eLearning – Introduction to Change Management, 2023-08-01
- Prosci Change Management eLearning – Thriving through Change, 2023-08-01
- The Discipline Process, 2023-08-01
- Principle Centred Leadership, 2023-08-01
- Respectful Workplace, 2023-07-01
- Introduction to Leadership, 2022-10-01
Personal Information
Driving License: Valid BC Driver’s license (Class 5)
Languages
English
Full Professional
Hindi
Limited Working
Punjabi
Full Professional
Timeline
Registration Supervisor
Vancouver General Hospital
11.2023 - Current
Clerical Supervisor (RASC Specialist Clinic)
St. Paul’s Hospital
01.2022 - 11.2023
Switchboard/Patient Information
Richmond General Hospital
10.2017 - Current
Co-Owner
Menchies
09.2016 - Current
Bed Booking – Patient Access
Surrey Memorial Hospital
02.2014 - 10.2016
Co-Owner
Quiznos
03.2011 - 11.2015
Pharmacy Technician Supervisor
HealthPlus Pharmacy
02.2009 - 04.2017
Bed Booking (Patient Management)
Richmond General Hospital
02.2007 - Current
Emergency Registration Clerk
Richmond General Hospital
02.2007 - 01.2012
Stenographer/MOA
X-RAY 505
02.2007 - 05.2008
Release of Information
Douglas College
Human Resources Essential
Fraser Valley Continuing Education
Essential Leadership Skills
Fraser Valley Continuing Education
Supervisory Skills Level 3
Fraser Valley Continuing Education
Supervisory Skills Level 2
Fraser Valley Continuing Education
Supervisory Skills Level 1
Fraser Valley Continuing Education
Medical Office Assistant
Vancouver Career College
Pharmacy Technician
Vancouver Career College
Human Resources Management
Simon Fraser University