XIAOYU SHI
Surrey,Canada
Summary
I am a customer-focused and detail-oriented professional with experience in customer service and administrative roles. I pride myself on delivering exceptional service, accurately managing financial transactions, and maintaining a positive and professional demeanor. I am willing to go above and beyond the expected level of customer service to ensure customer satisfaction. Recognized for providing excellent service, accurately managing financial transactions, and maintaining a positive and professional demeanor. Skilled at quickly learning new systems and building strong, friendly customer relationships. I am fluent in Mandarin and English, with proficiency in Japanese.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
ENRICH DEVELOPMENTS
06.2022 - 12.2022
- Delivered exceptional customer service by addressing inquiries with clarity and professionalism, ensuring customer satisfaction
- Assisted clients with account-related questions and provided detailed information about available services and products
- Accurately managed and recorded financial transactions, demonstrating strong attention to detail
- Scheduled and coordinated client appointments, optimizing staff productivity and enhancing customer experience
- Maintained organized records and filing systems, ensuring confidentiality and easy access to information
Volunteer
GREEN APPLE ART CENTER
06.2017 - 06.2018
- Supported community initiatives by assisting with event planning and donor outreach for a successful fundraising event
- Collaborated with team members and stakeholders to ensure smooth execution of financial and logistical operations
- Handled donation processing and maintained accurate records, demonstrating trustworthiness and reliability
- Participated in regular meetings, contributing ideas and adapting to changing project needs
Education
Bachelor of Arts - Economics
12.2023
Skills
- Customer Service
- Relationship Building
- Routine Office Administration and Organizational Skills
- Effective Communication with customers
- Adaptability to surrounding environment and Quick Learning
- Multilingual Proficiency
- Attention to Detail
- Proficiency in software tools such as Adobe Suite (Photoshop, Illustrator)
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Certification
N1 Level Japanese Proficiency Test (JLPT)
Gap year experience
- Dedicated time to enhancing Japanese fluency, achieving N1 level proficiency on the Japanese Language Proficiency Test (JLPT).
- Enrolled in accounting classes, including CPA courses, to build foundational knowledge in financial principles and practices.
- Traveled worldwide, gaining valuable cultural insights and developing adaptability and communication skills in diverse environments.
Languages
English
Chinese (Mandarin)
Japanese
Interests
- Historical Exploration, I like to visit museums
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Strong interest and learning photography
Timeline
Customer Service Representative - ENRICH DEVELOPMENTS
06.2022 - 12.2022
Volunteer - GREEN APPLE ART CENTER
06.2017 - 06.2018
N1 Level Japanese Proficiency Test (JLPT)
SYRACUSE UNIVERSITY - Bachelor of Arts, Economics
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