XIAOXIAN QI
Markham,ON
Summary
7 years work experiences in the retail industry provide outstanding customer service and communication skills. Dedication to partnering with coworkers to promote engaged, empowering work culture. Uses independent decision-making skills and sound judgment to positively impact company success. The most precious characteristic is continuous learning and meeting challenges.
Overview
7
7
years of professional experience
Work History
Counter Manager
Kiehl's At Hudson's Bay
05.2023 - Current
- Above 15% of year plan by promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Base on monthly plan, organized sale events and created eye-catching product displays to attract customers to achieve monthly target.
- Maintained cleanliness and organization of counter area, adhering to company standards at all times.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Sold merchandise through effective customer service techniques, professional selling skills and different selling tools, such as social media, to reach productivity goals.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Conducted monthly audits of stock levels, processing returns and testers to ensure adequate stock levels and timely replenishment.
- Prepared daily reports on sales, inventory levels, and other key performance indicators for management review.
- Prepared and implemented effective calendar for product line on monthly basis and managed all promotions.
- Handled cash transactions accurately, balancing registers at the end of each shift without discrepancies.
- Collaborated with team members to improve overall store performance and achieve targets.
- Conducted regular staff training sessions for product knowledge and sales techniques.
- Resolved customer complaints professionally, ensuring positive outcome for all parties involved.
Beauty Advisor
Estee Lauder at Hudson's Bay
08.2022 - 04.2023
- Contact clients for upcoming events, proactively seek new customers by using social media.
- Review and learn product knowledge frequently to build solid trust with customer.
- Communicate with vendor and customers to operate events, such as Master Class and Make-up event.
- Achieve the sales goal by using multi-channel sales to maximize customer satisfaction, including special orders.
- Send targeted new seasonal products or friendly reminders to customers to replenish and make return engagements.
- Receiving shipments and organizing inventory.
- Work with colleagues and managers to keep the store customer-ready, including changing new season products display, special event setup, daily replenishment, and cleaning.
Store Manager
Rosedale Boutique
05.2017 - 08.2022
- Focus on personal shopping experience, provide customized coordinating and advice.
- Interacted well with royal and potential customers to build connections and nurture long-term relationships.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maximized sales by rotated merchandise and displays to feature new products and promotions.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Education
International Transportation and Customs - Business
Seneca College
Toronto, ON01.2017
Skills
- Bilingual (English & Mandarin)
- Fast Learner
- Communication and Interpersonal Skill
- Patient
- Helpful
- Self-motivated
- MS Office
- Decision-Making
- Problem Resolution
- Reporting
- Multitasking
- Adaptable
- Customer Service
- Operations Management
Timeline
Counter Manager
Kiehl's At Hudson's Bay
05.2023 - Current
Beauty Advisor
Estee Lauder at Hudson's Bay
08.2022 - 04.2023
Store Manager
Rosedale Boutique
05.2017 - 08.2022
International Transportation and Customs - Business
Seneca College
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