XIAOXIAN QI
Markham,ON
Summary
8 years of work experience in the retail industry provide outstanding customer service and communication skills. Good at both teamwork and working independently. Uses independent decision-making skills and sound judgment to positively impact company development. Experience stepping into roles and quickly making positive changes to drive company success. The most precious characteristic is continuous learning and meeting challenges.
Overview
8
8
years of professional experience
Work History
Counter Manager
Kiehl's At Hudson's Bay
Richmond Hill, ON
05.2023 - Current
- Above 15% of year plan by promoted brand loyalty by creating personalized experiences, including providing exceptional service and product knowledge for each customer during their visit.
- Operating special events, such as master classes, developed strong relationships with clients, resulting in repeat business and referrals.
- Prepared daily reports on sales, inventory levels, and other key performance indicators for management review.
- Resolved customer complaints professionally, ensuring positive outcome for all parties involved.
Beauty Advisor
Estee Lauder at Hudson's Bay
Richmond Hill, ON
08.2022 - 04.2023
- Achieve the sales goal by using multi-channel sales to maximize customer satisfaction, including special orders. Contact clients for upcoming events, and proactively seek new customers by using social media.
- Review and learn product knowledge frequently to build solid trust with customers.
- Work with colleagues and managers to keep the store customer-ready, including changing the new season products display, special event setup, daily replenishment, and cleaning. Receiving shipments and organizing inventory.
Assistant Store Manager
Rosedale Boutique
Markham, ON
05.2017 - 08.2022
- Focus on the personal shopping experience, and provide customized coordination and advice.
- Negotiated prices and services with customers and vendors to decrease expenses and increase profits.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maximized sales by rotated merchandise and displays to feature new products and promotions.
Education
International Transportation and Customs - Business
Seneca College
Toronto, ON01.2017
Skills
- Bilingual (English & Mandarin)
- Fast Learner
- Communication and Interpersonal Skill
- Patient
- Helpful
- Self-motivated
- MS Office
- Decision-Making
- Problem Resolution
- Reporting
- Multitasking
- Adaptable
- Customer Service
- Operations Management
Timeline
Counter Manager
Kiehl's At Hudson's Bay
05.2023 - Current
Beauty Advisor
Estee Lauder at Hudson's Bay
08.2022 - 04.2023
Assistant Store Manager
Rosedale Boutique
05.2017 - 08.2022
International Transportation and Customs - Business
Seneca College
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