Xiaolei Xia
Calgary,Canada
Summary
As an international student in Canada, I am currently pursuing a degree in Business Administration, with a focus on Supply Chain Management. Dynamic professional with expertise in customer service, honed at Outlier AI as an Expert Translator. Proven track record in enhancing client satisfaction, while being fluent in Mandarin. Skilled in project management, I effectively drive results and promote cooperation to achieve organizational goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Expert Translator
Outlier AI
Calgary
12.2024 - 03.2025
- Conducted in-depth comparative analysis of trade documents, and menus, translating English content into Mandarin while providing clear English explanations to help clients make informed decisions.
- Reviewed the final work to spot and correct errors in punctuation, grammar, and translation.
- Ensured high-quality, precise translations that maintained the intent and technical accuracy of the original texts.
Overseas Billing Specialist
H-LINK International Logistics Co., Ltd
Shanghai
05.2023 - 01.2024
- Provided excellent customer service, developing and maintaining client relationships.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Worked closely with vendors and suppliers to optimize delivery schedules, ensuring timely and cost-effective transportation.
- Reduced errors in financial records by conducting regular audits of billed accounts.
Assistant Manager Intern
QVC, INC
Shanghai
06.2022 - 01.2023
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
- Main work is community operation, including community management, and activity promotion.
- Recording sample storage locations effectively enhances team management and the efficiency of sample utilization.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
Diploma - Business Administration
Southern Alberta Institute of Technology
Calgary12.2025
Diploma - Pre School Education
East China Normal University
Shanghai05.2023
High School Diploma -
Crescent Heights High School
Calgary06.2019
Skills
- Financial analysis
- Customer service
- Event planning
- Project management
- Time management
- Fluent in Mandarin
Application Position
Logistics Administrator
Certification
- Microsoft Office Specialist
Languages
English
Professional
Chinese (Mandarin)
Native/ Bilingual
Volunteer Experience
Accountant Intern
Calgary
Accel Professional Corporation/ Jan 2024 to Apr 2024
• Updated monthly reports to reflect the financial standings of each client.
• Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
• Increased client satisfaction by promptly addressing inquiries and resolving any issues related to their accounts.
• Handled day-to-day accounting processes to drive financial accuracy.
• Participate in offline activities planning, promotion and organization.
Timeline
Expert Translator
Outlier AI
12.2024 - 03.2025
Overseas Billing Specialist
H-LINK International Logistics Co., Ltd
05.2023 - 01.2024
Assistant Manager Intern
QVC, INC
06.2022 - 01.2023
Diploma - Business Administration
Southern Alberta Institute of Technology
Diploma - Pre School Education
East China Normal University
High School Diploma -
Crescent Heights High School
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