JOSEPH LIOCE
Niagara Falls,Canada
Summary
Dynamic professional with a proven track record at UTU Technology, excelling in client relationship management and data analysis. Adept at enhancing customer engagement and loyalty through tailored solutions. Skilled in regulatory compliance and cross-cultural communication, consistently delivering high-quality results under tight deadlines while fostering trust and reliability with clients.
Overview
9
9
years of professional experience
Work History
Translator
Self-Employed
Beijing, China
09.2024 - Current
- Interpreted complex regulatory and financial materials to support informed decision-making
- Consistently met tight deadlines while maintaining high standards of accuracy
- Managed confidential documentation in strict compliance with privacy standards
- Built and maintained long-term relationships with professional clients, ensuring repeat business through reliability and trust
English Tutor
Self-Employed
Beijing, China
09.2022 - 09.2024
- Developed personalized learning plans to meet client goals, enhancing long-term engagement
- Provided structured guidance to professionals for career advancement and skill development
- Cultivated a recurring client base through referrals and effective relationship management
- Managed scheduling, billing, and communications independently as a self-directed business operator
Customer Relations Specialist
UTU Technology
Toronto, Canada
05.2021 - 07.2022
- Strengthened client relationships by resolving inquiries and delivering tailored service solutions that increased client loyalty
- Identified opportunities to enhance customer engagement and retention, contributing to overall customer satisfaction
- Collaborated cross-functionally to enhance client satisfaction and streamline operational performance
- Prepared structured reports to support strategic decision-making and service improvements
- Communicated analytical findings clearly to internal stakeholders
Parliamentary Intern
Office of the Hon. Pierre Poilievre
Ottawa, Canada
05.2017 - 08.2017
- Drafted briefing notes and analytical materials that facilitated informed decision-making
- Researched economic, fiscal, and regulatory policy issues to inform legislative discussions
- Coordinated with parliamentary and departmental offices to enhance communication efficiency
- Handled sensitive government information with strict confidentiality
Education
Master of Arts - Philosophy
Tsinghua University
Beijing, China06.2025
Bachelor of Arts - Public Policy Analysis
Carleton University
Ottawa, Ontario06.2021
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Skills
- Cross-Cultural Communication
- Client Relationship Management
- Advisory communication
- Data Analysis
- Financial analysis
- Regulatory compliance
- Time Management & Goal Achievement
- Conflict management
- Business networking
- Confidential Information Handling
Accomplishments
- Canada-China Scholars Exchange Program
- Dean’s List 2018
- Dean’s List 2019
- Gordon Robertson Scholarship
- CSC Scholarship
Languages
- English, Native
- French, Native
- Mandarin, Native / Bilingual
Timeline
Translator
Self-Employed
09.2024 - Current
English Tutor
Self-Employed
09.2022 - 09.2024
Customer Relations Specialist
UTU Technology
05.2021 - 07.2022
Parliamentary Intern
Office of the Hon. Pierre Poilievre
05.2017 - 08.2017
Master of Arts - Philosophy
Tsinghua University
Bachelor of Arts - Public Policy Analysis
Carleton University