Shift Leader/Trainer
Coco Fresh Tea&Juice
03.2022 - 08.2023
- Established team priorities, maintained schedules and monitored performance.
- Maintained clean and well-organized production areas.
- Resolved customer complaints and issues with thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks.
- Managed overstocking, restocking and inventory control procedures during shift.
- Created superlative drink experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills
