Xiao Feng
Danville
Summary
Dynamic admissions and academic planning professional with extensive experience in student and family onboarding, school coordination, interviews, testing timelines, and application follow-up. Proven ability to establish trust with students, parents, counselors, and educators through clear and timely communication. Bilingual in Mandarin Chinese and English, complemented by strong cross-cultural communication skills and a commitment to supporting internationally minded families. Highly organized and detail-oriented, adept at efficiently managing multiple stakeholders, schedules, events, and student records.
Overview
10
10
years of professional experience
Work History
Admissions & Academic Planning Support
EliteEdge Advisors
01.2025 - Current
- Support students and families through academic planning, college admissions preparation, course selection, standardized testing timelines, tutoring coordination, and application-related follow-up.
- Serve as a primary communication point for students, parents, counselors, tutors, and internal advisors across email, WeChat, scheduling platforms, and shared planning documents.
- Manage student case progress by tracking action items, monitoring next steps, identifying potential issues early, and escalating follow-up needs to counselors, tutors, and internal team members.
- Maintain visibility across student timelines, family communications, tutoring updates, testing plans, school-related deadlines, and admissions milestones to ensure timely follow-through.
- Coordinate onboarding for new families and students, including background information collection, service setup, counselor/tutor scheduling, and early-stage family engagement.
- Prepare meeting context, parent-facing summaries, action-item notes, student updates, and internal records to support consistent advising and long-term student planning.
- Coordinate communication among counselors, tutors, families, and school contacts to support academic planning, recommendation strategy, course selection, testing plans, and student accountability.
- Draft high-touch family communications, including parent updates, student reminders, tutor coordination emails, scheduling changes, payment follow-ups, and sensitive client messages.
- Support event and webinar communication, including invitations, reminders, parent-facing updates, attendance follow-up, and internal coordination.
- Contribute to operational improvements by helping streamline scheduling workflows, communication templates, follow-up systems, and student tracking processes.
- Support domestic and international families across time zones with culturally sensitive communication in English and Mandarin.
Instructor
Guixue Education
Jinan, Shandong
03.2018 - 09.2018
- Delivered tailored instruction focusing on IELTS speaking test preparation for aspiring international students.
- Designed and implemented personalized class schedules to address individual student needs.
- Coordinated after-school tutoring sessions and provided extra support to students requiring additional assistance.
- Organized monthly online open classes to engage prospective students and showcase teaching methods.
- Built strong relationships with students, parents, teachers, and administrators to foster a positive learning environment.
- Successfully trained flight cadets in one-on-one sessions to pass IELTS exams within tight deadlines.
- Participated in professional development workshops to refine teaching strategies and classroom management techniques.
HR Assistant (Internship)
Centaline Property
Beijing, China
05.2016 - 08.2016
- Assisted in recruitment activities, including reviewing resumes and scheduling interviews.
- Supported in administrative tasks such as maintaining employee records and preparing reports.
- Collaborated with team members to organize employee training sessions and company events.
- Gained experience in talent acquisition and employee engagement strategies.
Education
Bachelor of Arts - Psychology
University of Rochester
05-2017
Skills
- Admissions & Academic Planning Support
- Student & Family Onboarding
- Family Relationship Management
- Student Case Management
- Action-Item Tracking & Follow-Up
- Proactive Issue Identification
- Counselor, Tutor & School Coordination
- Meeting Preparation & Follow-Up
- Event & Webinar Coordination
- Cross-Cultural Family Engagement
- Student Progress & Records Tracking
- Bilingual Communication: Mandarin & English
Accomplishments
- Helped build and streamline operational workflows for a growing education advising startup, including scheduling, family communication, student tracking, and follow-up systems.
- Supported high-touch client service for domestic and international families, contributing to strong family satisfaction and long-term engagement.
- Created clear internal and parent-facing communication processes, including meeting summaries, action items, student updates, and follow-up procedures.
- Coordinated across counselors, tutors, students, parents, and school contacts to ensure timely execution of academic and admissions-related next steps.
LANGUAGES
Mandarin | Native
English | Advanced
Timeline
Admissions & Academic Planning Support
EliteEdge Advisors
01.2025 - Current
Instructor
Guixue Education
03.2018 - 09.2018
HR Assistant (Internship)
Centaline Property
05.2016 - 08.2016
Bachelor of Arts - Psychology
University of Rochester