Xian Jin
Gardena
Summary
Dynamic professional with a proven track record in team leadership and problem-solving, honed at Jo's Transport and as an Information Technology Specialist in the US Army. Excelled in deploying effective cybersecurity measures and coordinating emergency responses, showcasing adaptability and decision-making skills. Achieved significant improvements in customer service and operational efficiency.
Overview
17
17
years of professional experience
Work History
Assistant Manager
Jo's Transport
03.2017 - Current
- Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
- Maintained safe work environment and confirmed current compliance with company and other governmental regulations.
- Analyzed transportation data to identify improvement opportunities.
Information Technology Specialist
US Army
01.2008 - 01.2014
- Used ticketing systems to manage and process support actions and requests.
- Developed strong client relationships to deliver exceptional customer service and problem solving.
- Deployed and maintain effective cybersecurity measures including firewalls, antivirus software, intrusion detection systems and periodic vulnerability assessments to protect the network.
- Troubleshot complex hardware and software issues for the users and minimizing the downtime.
Education
Associate of Science - Network Administrator
ITT Technical Institute
Torrance, CA02-2026
Bachelor of Science - Nursing
West Coast University
Anaheim, CA01-2025
Skills
- Customer service
- Adaptability
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Conflict resolution
Timeline
Assistant Manager
Jo's Transport
03.2017 - Current
Information Technology Specialist
US Army
01.2008 - 01.2014
Associate of Science - Network Administrator
ITT Technical Institute
Bachelor of Science - Nursing
West Coast University
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